Join the Elite of Bilingual Customer Support (French/English) – 100% Remote!

Tired of the office? Looking for a role that combines your passion for helping others with the freedom to work from anywhere? At TalentPop App, we are looking for Bilingual Customer Satisfaction Agents (CSAT Rockstars) who master both French and English, ready to become the backbone of our global support.

Your mission is simple but crucial: turn every interaction into a true success story.

Your Impact: The Voice of the Solution

As our Bilingual Customer Success Specialist, you will be the superhero who saves the day for our global clients. You don't just answer questions; you diagnose, resolve, and, most importantly, delight your interlocutors.

• Borderless Communication: Handle complex requests (phone, chat, email) with flawless fluency in French and English.
• Expert Diagnostic and Resolution: Go beyond the surface to find quick and precise solutions to technical, order, or information problems.
• CRM Master: Thoroughly document every interaction in systems like Zendesk or Salesforce, ensuring clarity and traceability.
• Brand Ambassador: Maintain an exceptional level of customer satisfaction, loyalize users, and consistently exceed our quality KPIs.
• Intelligent Escalation: Know when and how to pass on complex issues to higher-level teams for effective resolution.

What You Need to Succeed (Our Requirements)

• The Bilingualism is Your Superpower
• Absolute Mastery: Advanced/Fluent (C1 or higher) level in French and English, both spoken and written. If you are not fully bilingual, this opportunity is not for you.
• Demonstrated Experience: Minimum 1 year in a customer service role, ideally in remote work, BPO, or high-volume call centers.
• Technical Proficiency: Easy use of ticketing tools and CRM systems (Salesforce, Zendesk, HubSpot, etc.).
• Essential Soft Skills: Genuine empathy, problem-solving under pressure, patience, and a "customer first" attitude.
• Adaptability: Flexibility to work according to rotating schedules including weekends (as per operational needs).
• Your Home Office (Required Configuration)
• Flawless Connection: Reliable internet with a minimum of 25 Mbps upload and download speed.
• Performance Hardware: Personal PC or laptop with an Intel i5 processor minimum (or equivalent high-performance).
• Professional Environment: A dedicated, quiet, and distraction-free workspace.
• Support Equipment: Quality headset with microphone and functional webcam.
• The Benefits of Being a TalentPop Star

We don't just offer a job; we offer a culture that values your well-being and growth.

• Total Freedom: A 100% remote position. Work where you are most productive!
• Attractive Incentives: Holiday pay bonuses and other motivating bonuses.
• Work-Life Balance: Paid time off (PTO) to relax and recharge.
• Well-being Focus: Monthly health allowance to stay in top form.
• Career Growth: Real opportunities for growth, development, and recognition within the company.

If you are enthusiastic about joining a creative, collaborative, and globally impactful team, and if you are ready to take customer service to new heights, we want to meet you!

This position is directly linked to TalentPop App. Apply today and grow with us!