Investigator or Investigator, Organized Crime in Retail, Loss Prevention

At TJX Canada, every day brings new opportunities for growth, discovery, and achievement. You will be part of a dynamic team that promotes diversity, encourages collaboration, and prioritizes your development. Whether you work in our distribution centers, corporate offices, or retail stores, as WINNERS, HomeSense, and Marshalls, you will find many opportunities to learn, thrive, and make a difference. Join the TJX team - a Fortune 100 company and the world leader in off-price retail.

We are looking for an Investigator or Investigator, Organized Crime in Retail (OCR), Loss Prevention (LP), who will perform essential functions to protect our company from external fraudulent activities and organized retail theft. In this role, you will conduct investigations, recover losses, and participate in pursuing offenders, significantly contributing to loss reduction. You will also provide valuable insights into changes in the payment card industry and collaborate with partners to quickly intervene in cases of theft and fraud. This is your opportunity to join a specialized and dedicated team, where your expertise will directly result in outcomes and strengthen our overall loss prevention strategy.

Why work with us?

• A discount for associates in our stores, for you and eligible family members.
• Immediate access to our group insurance plan, which includes a health savings account, a retirement savings plan, an employee assistance program, and various resources for well-being.
• A competitive paid vacation regime coupled with a vacation exchange program allowing you to choose an additional week.
• Comprehensive training and development resources, designed to help you learn, grow, and succeed.
• Stimulating career paths with growth opportunities and tuition reimbursement to support your professional advancement.
• A guaranteed 37.5-hour workweek, reimbursement of parking and mileage expenses (where applicable), and pre-scheduled hours to help maintain a good work-life balance.
• Provided company equipment (cell phone, laptop, tools), training for obtaining a provincial security license, and annual expense reimbursement.

What you will do

• Identify and apprehend individuals committing theft or fraud, focusing on repeat offenders and organized crime in retail; prepare case reports, collaborate with police services, and support civil or criminal prosecutions, including testifying in court.
• Conduct mobile and real-time surveillance of the sales floor using technological tools (closed-circuit television cameras, Aspect, SGR) to gather information and contribute to case resolution.
• Analyze data and leverage system tools to identify targets and develop quick investigation strategies.
• Interview individuals to obtain relevant information; share conclusions with peers and management to improve future investigations.
• Build constructive relationships with internal LP teams and external organizations (police, courts, other retailers, banking institutions) to support case building and loss reduction.
• Monitor trends in the payment card industry; adapt strategies to the LP business model to prevent losses.
• Close cases effectively and communicate results to LP partners on the ground.
• Provide guidance and share expertise with team members; focus on your personal development and seek learning opportunities.

About you

• You have completed post-secondary education in a related field or have equivalent experience, including 2 to 3 years in a role in corporate fraud investigations, loss prevention for multiple stores, or a similar position targeting external fraud and organized retail theft.
• You have proven experience in investigations related to organized crime in retail, strong knowledge of the Criminal Code of Canada, and experience with exception reporting systems and current closed-circuit television camera technologies; preference is given to those who have undergone training in interview and interrogation methods.
• You must hold a valid provincial security agent license or be eligible to obtain one (training is provided as needed), have a valid driver's license, and have access to a vehicle; the ability to communicate in both official languages (French and English) for the Eastern region is an asset.
• You demonstrate excellent communication, negotiation, and social interaction skills, combined with robust investigative, analytical, and problem-solving methodologies, as well as the ability to adapt quickly, influence partners, and leverage market trends to find strategic solutions.
• Job Opening Description:
• Application Deadline: August 2, 2023

If you are ready to invest your energy and passion, we would be delighted to meet you. Join us to be part of an environment where every day offers the opportunity to make a difference. Additional Information: All candidates aged 18 and over will be subject to a criminal record check during the hiring process.

This job posting is for an existing and vacant position within our organization.

TJX Canada uses artificial intelligence (AI) to help with the pre-screening and evaluation of candidates for this position.

Internal TJX Associates: Please ensure you submit your application via the central jobs console in Workday. Do not apply directly to this job posting via the careers site.

Address: 60 Standish Court

Location: Headquarters – Mississauga, Ont.

Salary Range: $61,582.50-$86,215.50/year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.