Co-Manager (Laurier Place)

Overview

The role of the co-store manager is to oversee the operation of the store to ensure exceptional customer service and drive highly profitable growth. The co-store manager stimulates sales and sales per associate per hour by demonstrating and teaching the sales behaviors in place at La Senza, thereby creating a high-performance sales culture within their team. Additionally, she meets the established sales targets for the stores. She embodies our values and adopts behaviors that represent the brand.

Roles and Responsibilities

• Create a work environment focused on delivering exceptional and positive customer service at all times and adopt the company-defined sales behaviors.
• Assign the SVP (Sales Supervisor) segments, oversee their execution, and lead the sales management team to ensure associates are trained in the company-defined sales behaviors.
• Manage and resolve issues related to customer relations.
• Lead the management of the professional life cycle of employees, including evaluation, training, retention, career development, succession planning, and recognition.
• Manage and delegate, as needed, the execution of all company initiatives.
• Ensure regular communication of information to all stakeholders.
• Promote and create a positive work environment and effectively resolve issues related to associate relationships.
• Understand the material inventory process as well as the development and implementation of the store's loss reduction strategy.
• Ensure that universal operational procedures are followed, including those related to damages, merchandise transfers, and compliance.
• Ensure that merchandising visual strategies are compelling and that visual presentation standards are achieved and maintained, including the identification and execution of de-marking strategies.
• Analyze operational processes and create or communicate SMART action plans that optimize results and ensure effective execution of all operational activities.
• Support the management of the store's labor budget as well as other discretionary expenses.
• Ensure that re-stocking processes are efficient and that the sales floor is well-stocked with all models, colors, and sizes, in accordance with the brand's guidelines.
• Consolidate activities to ensure a safe work environment.
• Ensure that housekeeping and general maintenance are properly performed.
• Lead with professionalism by adopting behaviors guided by the company's values.

Skills

• Ability to create exceptional customer service and optimize the company's sales model.
• Capacity to delegate, follow up, and communicate effectively with all levels of the company.
• Mastery of evaluation, training, development, and talent management.
• Business acumen combined with strong strategic and analytical capabilities.
• Previous experience in management or supervision.
• Flexibility in schedules to include evenings and weekends.
• Ability to manage complex and equally important priorities by drawing on their sense of time and organizational management.
• Professional attitude that reinforces the brand and company standards.

Qualifications

• Extensive experience in retail management.
• Leadership, communication, organization, and analytical thinking.
• Organization, versatility, and ability to manage multiple projects simultaneously.
• High aptitude in training, continuous learning, and team development.
• Star salesperson.

Benefits You Can Expect

• Flexible health insurance plan covering prescription drugs, medical care, dental care, and disability after 3 months.
• 50% discount on in-store purchases.
• Stimulating and dynamic work environment.
• Flexible hours.
• Growth opportunities.

Competitive salary to be discussed.