Team Lead

Job Title

• Team Lead

Contract

• Permanent part-time

*A passionate and connected community for animal well-being: Evolve. Innovate. Stand out.*

Join one of the largest retail chains dedicated to animal well-being and care in Quebec, and become part of a passionate team dedicated to their health and happiness. At Mondou, every team member plays an essential role in creating a unique experience for our customers and their pets.

Since the customer is at the heart of everything, we build genuine relationships, bet on the details that make a difference, and offer advice that inspires confidence – simply.

Do you want to contribute to the growth of a company that bets on quality products and personalized customer service? We would be delighted to meet you.

Make a difference with us!

Reporting to the store manager, the team lead supports the manager and assistant manager in the daily management of the store, ensuring impeccable customer service and achieving sales targets. They play a key role in being a model for their team. The team lead actively participates in optimizing operations and creating a collaborative work environment, contributing to customer satisfaction and animal well-being.

Your Mission at Mondou

• Participate in the store's daily activities, including inventory management, operational efficiency, marketing, and training;
• Take concrete actions to create a warm customer experience and promote loyalty and acquisition strategies; be an inspiring leader in customer service;
• Live and embody Mondou's values every day, both with customers and your team;
• Lead the team as well as store openings and closings;
• Achieve and exceed the assigned shift sales targets;
• Act as an ambassador for our exclusive brands.

Desired Profile

• Natural leader and positive, you enjoy working in a team and building strong relationships with customers and colleagues;
• Customer and results-oriented, with experience in customer service;
• Organized, versatile, and comfortable with multiple priorities, you adapt well to change and motivate others to do the same;
• Comfortable with physical tasks, including lifting heavy loads;
• Experience in retail or animal-related field (an asset);
• Effective communicator in French (English, an asset).

Working at Mondou is

• A work-life balance: a well-distributed workload, promoting the conciliation of work and personal life;
• A training program offered by the Mondou Academy to better advise our clientele;
• Exclusive discounts.

We also offer, for full-time positions

• Collective insurance from day one;
• Collective REER, with employer participation, offered after 3 months;
• Employee and family assistance program;
• Telemedicine service through the Dialogue platform.

To be happy at Mondou, you

• Represent our culture pillars: we trust each other, we win together, and we are guided by the desire to improve and exceed ourselves;
• Love meeting people and creating bonds;
• Consider that being trustworthy and integrity is the foundation of all good relationships;
• Are passionate about animals;
• Collaborate with your team and contribute to creating a unique atmosphere;
• Have the desire to constantly develop your skills and enjoy evolving in a constantly evolving environment.
• In this document, the masculine is used solely to lighten the text.
• Job Location

Posting Location

• North America, Canada, QC - West of Montreal, Mondou Kirkland

Location

• Mondou 2003. 2907 Saint-Charles Blvd, Kirkland, QC, H9H 3B5

Company

• Candidate Criteria

Languages

• French (2 - Professional level)
• English (2 - Professional level)
• General Information

Entity

• Mondou Kirkland. 2907, Saint-Charles Blvd, H9H 3B5, Kirkland, QC

Reference

• 2026-4138