Customer Service Associate

At RONA, our employees cultivate their passion every day. Our teams are driven by the desire to help our customers bring their projects to life and are committed to making a difference in the communities where we are established.

We operate or serve corporate and affiliated stores. Thanks to a unique offering of products and services and complementary formats ranging from neighborhood hardware stores to large-format stores, our RONA+, RONA, and Dick’s Lumber brands are equipped to meet the needs of all renovation enthusiasts and construction professionals.

Do you have the talent? We have the tools! At RONA, your work and ideas contribute to building a thriving organization. Your voice will always be heard and valued. You will find career opportunities tailored to your ambitions and can further develop the set of skills that make you unique.

If you are looking to do what you love, we might just form the perfect team.

By working within the great RONA family, you will benefit from many advantages, such as:

• An inclusive and safe work environment
• Sensitivity to work-life balance
• Exclusive employee discounts
• Social benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer engaged in the community
• Teamwork and continuous training
• A comprehensive training program for all new hires
• A program to encourage further studies
• And much more!

Join our Rona customer service team and make a real difference in the day of our customers. By joining our team, you will have the opportunity to develop your customer service skills while working in a dynamic environment where each day brings new challenges and successes.

Your role

• Welcome customers warmly and provide excellent customer service
• Help customers place merchandise in their carts or vehicles
• Provide carts to customers and retrieve scattered carts and baskets in the parking lot
• Assist the customer service and cashier departments
• Return accumulated merchandise at the returns counter to the designated areas
• Stay up-to-date on promotions and circulars
• Follow store policies and procedures regarding accident prevention and health and safety at work
• Perform any other tasks that ensure the smooth operation of the store

Skills required

• Excellent customer service skills
• Ability to work autonomously in a rapidly changing environment

If you are selected for an interview, please inform our in-store team about your accommodation needs during the interview process. We will do our best to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We review the employment applications of all qualified candidates without regard to race, color, religion, sexual orientation, gender, national origin, age, disability, or any other protected status.