Member and Client Experience Advisor

The work mode for this position is full-time on-site.

As a Member and Client Experience Advisor at Desjardins Caisse de la Rivière-du-Nord, you will enhance the experience of our members and clients and ensure their satisfaction. This includes, among other things, your welcoming demeanor, your listening skills, the handling of their needs, and your guidance in managing their financial autonomy. Through this guidance, you will promote the cooperative values of Desjardins. You will accompany members and clients and offer them advice for their banking transactions. You will promote all Desjardins products and services as well as the various distribution channels available. You will listen to their needs in order to offer them tailored solutions. You will identify business opportunities and direct members and clients to your colleagues for specialized services. You will be a proud ambassador of digital solutions and offer advice to members and clients on their use. You will ensure the smooth running of their financial transactions, while also handling problem resolution when necessary. You will emphasize information and guidance on the use of technological tools, while incorporating prevention and security advice.

• Accompany members and clients in their operations and transactions, identifying opportunities to inform them of existing applications and technological tools, enabling them to be more autonomous in these activities.
• Contribute to business development and the maintenance of business relationships, through service delivery and activities.
• Accompany members and clients who have suffered fraud or irregularities and ensure they are directed to designated partners.
• Stay informed of new developments related to standards, products, or services in your field of activity.
• Comply with compliance, security, and risk management rules.

What We Offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation after the first year
• Defined benefit pension plan that ensures a predictable and stable income throughout retirement
• Collective insurance plan including telemedicine services
• Reimbursement of health, well-being, and telework equipment expenses
• *Benefits are subject to eligibility criteria.*
• #LI-Onsite

What You Will Bring

• High school diploma (DES)
• Minimum of two years of relevant experience
• Please note that other combinations of education and relevant experience may be considered
• Knowledge of French is required
• Knowledge of all Desjardins products and services related to current and convenience
• Knowledge of all Desjardins products and services for Caisse members and those offered by Desjardins Entreprises, components, distribution networks/channels, and competitors
• Knowledge of data integration into systems
• Knowledge of security measures, legal framework, and internal control
• Knowledge of the philosophy and operation of a financial services cooperative
• Knowledge of operational procedures related to convenience products and services and automated and assisted transactions
• Knowledge of service standards
• Availability to work Monday to Friday, including one evening per week

Appreciate differences, Learn with agility, Communicate effectively, Be customer-oriented, Be action-oriented, Master technology, Adapt to situations

Equity, diversity, inclusion, and accessibility

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming all people, considering and valuing them for who they are, enriching ourselves from their differences and uniqueness, and, above all, offering them a work environment where they will feel at home. For us, discrimination, in any form, is zero tolerance! We believe in the importance of our teams reflecting the diversity of our members, our clients, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodations will be offered to those who request them at any stage of the recruitment process.

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Union (if applicable)

Job Family

Member and Client Services - Sales (GF)

Job Posting End Date 2026-07-29