Customer Service Assistant

Customer Service Agent for Axo Physio Montagne-des-Roches clinic in Charlesbourg area. Tuesday to Friday during the day for approximately 28-30 hours/week. Possibility to add Monday with another clinic if the candidate prefers 5 days/week.

Your role within our company

• Welcome patients, schedule appointments using computerized systems, accept and record payments received for services provided;
• Welcome visitors, determine the purpose of their visit and direct them to the competent professional or person;
• Schedule, confirm appointments and meetings;
• Provide required documentation to be filled out for treatments (forms, documents and case histories);
• Compile data, statistics and other information to support strategic development activities;
• Fill out insurance payment forms and other claims;
• Fill out and submit treatment authorization requests with organizations (CSST, SAAQ, etc);
• Respect policies and practices regarding the disclosure of files to follow up on access requests arising from the Access to Information and Privacy Protection laws;
• Respond to information requests received by phone, email and forward phone calls and messages;
• Receive and forward messages to professionals and patients;
• Open and distribute postal, electronic mail, and other documents received;
• Ensure liaison with professionals, doctors, clients, and payers on behalf of the clinic;
• Coordinate the flow of information internally and with other services and organizations;
• Enter and layout medical reports and electronic medical correspondence;
• Prepare, enter on computer, review and proofread correspondence, invoices, presentations, brochures, publications, reports and other related documents from dictated or handwritten notes;
• Prepare spreadsheets and documents for review;
• Order office supplies and maintain inventory;
• Perform bank reconciliation at the end of the month;
• Perform any other task assigned by the clinical director.

Qualifications sought

• You are the right person for us if:
• You have experience in customer service;
• You show respect and listening skills towards our clients;
• You have the desire to make a difference for your colleagues and clients;
• You are able to manage priorities well;
• You are an organized and structured person;
• You are comfortable with appointment scheduling and computer work (Office Suite).
• Employment Type: Full-time, Permanent
• Salary: Starting at $23/hour (based on experience)

Benefits

• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Paid Vacation
• Shareholder Program
• 30% discount at Pharmaprix (depending on the program in effect for colleagues)
• Free on-site parking
• Work hours: Daytime Tuesday to Friday (possibility to add Monday at another clinic if desired)
• Weekend off
• Salary: Starting at $23.37 per hour

Benefits

• Paid Vacation
• Employee Assistance Program
• On-site Parking
• Prescreening Questions:
• Do you master computer work such as Office Suite?

Education

• DEC (Desired)

Experience

• Customer Service: 2 years (Desired)
• Location: On-site