Service Counter Associate and Return

At RONA, our employees cultivate their passion every day. Our teams are driven by the desire to help our customers make their projects a reality and are committed to making a difference in the communities where we are established.

We operate or serve corporate and affiliated stores. Thanks to a unique offer of products and services and complementary formats ranging from neighborhood hardware stores to large-format stores, our RONA+, RONA and Dick's Lumber brands are equipped to meet all the needs of DIY enthusiasts and construction professionals.

You have the talent? We have the tools! At us, your work and ideas contribute to building a thriving organization. Your voice will always be heard and valued. You will find career opportunities to match your ambitions and further develop the set of skills that make you unique.

If you want to do what you love, we might form the perfect team.

• By working within the great RONA family, you will benefit from many advantages, such as:
• An inclusive and safe work environment
• Sensitivity to work-life balance
• Exclusive employee discounts
• Social benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with health professionals and pharmacy services
• Opportunities for advancement within the company
• An employer engaged in the community
• Teamwork and continuous training
• A comprehensive training program for all new hires
• A program to encourage further studies
• And much more!

Become a member of our service counter and return team! Welcome our customers and turn every interaction into a positive experience thanks to your communication skills and commitment to exceptional service. Your talents will be key and actively contribute to the success of our store.

Your role

• Welcome customers warmly and ensure they have a positive experience
• Exchange or return merchandise in accordance with company policy
• Produce and balance the cash report at the end of each shift
• Prepare documents for vehicle rentals and follow up
• Keep informed about current promotions and circulars
• Ensure that each cashier has the necessary items to complete their tasks (cash register tape, credit card application forms, bags, etc.)
• Comply with policies and procedures related to loss prevention, merchandise damage, health and safety
• All other tasks related to the smooth operation of the store

Skills sought

• Strong communication skills
• Excellent customer service
• Experience at the cash register and customer service, an asset

If you are selected for an interview, please inform our in-store team about your accommodation needs during the interview process. We will do our best to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We review the employment applications of all qualified candidates, regardless of their race, color, religion, sexual orientation, gender, nationality of origin, age, disability, or any other protected status.