Customer Service Representative - Payment Solutions

Do you enjoy building lasting relationships with clients and finding solutions that make a real difference?

What we offer you

• Full-time permanent position, Monday to Friday daytime hours (no evenings or weekends).
• Competitive salary ($50,000 - $70,000).
• Pleasant and dynamic work environment.
• Career advancement and professional development opportunities.
• Offices located just a short walk from Peel Metro.
• Group insurance after 3 months, including an Employee Assistance Program (EAP).
• Referral bonus.
• Rooftop terrace and private café-bistro for employees.
• Company events.

About us

We help independent businesses, startups, and SMEs find the best available payment solutions. Our dynamic and high-performing team leverages cutting-edge technology and unmatched customer service. The well-being of our employees is our priority.

What you will do

• Serve as the primary point of contact for a portfolio of clients.
• Understand client needs to offer the best solutions.
• Answer incoming and outgoing calls and provide personalized follow-up.
• Quickly resolve requests and concerns for a positive experience.
• Collaborate with internal teams to ensure client satisfaction and loyalty.

What you need to succeed

• Bilingual French/English (serving clients across Canada),
• High school diploma or equivalent experience.
• Customer service experience, ideally in a related field.
• Excellent communication skills, organizational abilities, and problem-solving aptitude.
• Our commitment to diversity

At Digitech Payments, we believe that diversity and inclusion are drivers of innovation and growth. We are committed to providing an inclusive, respectful, and equitable work environment where everyone can thrive and be their authentic selves.

Employment Type: Full-time, Permanent

Compensation: $50,000 to $70,000 per year

Benefits

• Dental Insurance
• Supplementary Health Insurance
• Life Insurance
• Vision Insurance
• Company Events
• Employee Assistance Program
• Casual Dress Code

Experience

• Customer Service: 3 years (Required)
• Language:
• French and English (Required)
• Location: On-site