Customer Service Agent - Bilingual

Urnes Bégin ltée is a family-owned company specializing in the manufacture of high-end funeral products, and has been doing so for nearly 35 years. In order to continue our strong growth across North America, we are looking for a customer service agent who will complement our team.

Roles and Responsibilities

Under the authority of the Sales Director and Customer Experience, the Customer Service Agent will play a key role in customer satisfaction and loyalty and will have the following responsibilities:

• Provide the first line of response to customer phone calls;
• Offer support and assistance to customers on their questions about products and possibilities;
• Become familiar with received orders and distribute the management of these between agents according to complexity, volume, etc.;
• Manage the follow-up of proofs (proofs as needed, enter into the order management software);
• Perform daily follow-up of pending proofs awaiting confirmation;
• Follow up with customers when orders are ready for pickup;
• Schedule product returns by Purolator/UPS with customers, generate the pickup and transmit the label;
• Keep the product receipt register up to date and follow up on it;
• With other team members, monitor office supply inventory and make required purchases (paper, pencils, file folders, etc.);
• Any other related tasks.

Desired Profile

• Relevant experience in the field of customer service;
• Excellent general knowledge of computers and mastery of the MS Office suite;
• Bilingualism required;
• Good communication and interpersonal skills;
• Be customer satisfaction-oriented;
• Have good adaptability and be able to perform multiple tasks at once;

We Offer

• Dynamic work environment, with high quality standards;
• "Family" work culture;
• Competitive employment conditions (competitive salary, group insurance, 6 sick days and others);
• 35-hour workweek;
• Customer service, quality and innovation are at the heart of the company!

Do you want to join a growing family business that offers you a stimulating career opportunity? Send us your resume at: rh@urnesbegin.com