IT and Digital Operations Analyst

At Tel-jeunes, the Technology and Digital Direction actively contributes to the transformation of the organization. The team plays a key role in modernizing tools, optimizing processes, evolving digital platforms, and supporting teams to offer a high-performance and future-oriented technological environment.

Since technology plays a central role in the lives of adolescents, Tel-jeunes strives to provide a modern, relevant, and youth-aligned digital ecosystem.

Your role as an IT and Digital Operations Analyst

As an IT and Digital Operations Analyst, you will contribute to building a reliable, secure, and high-performance technological environment by leading technical projects, optimizing our infrastructure, and evolving our digital tools to support Tel-jeunes' teams.

What you will do concretely

• Ensure the reliability, performance, and evolution of our technological environments (Microsoft 365, AWS, Windows, macOS).
• Conduct regular inventory and review of user accounts, licenses, email addresses, and distribution groups.
• Manage domain names, SSL certificates, and DNS configurations: renewals, audits, and updates.
• Ensure the proper functioning of workstations and provide level 2 technical support to internal teams.
• Monitor the status of systems and report identified anomalies or risks.
• Actively participate in the organization's cybersecurity by coordinating vulnerability tests, analyzing results, and implementing recommendations.
• Participate in compliance obligations, particularly in relation to Law 25.
• Contribute to the continuous improvement of the direction's technological processes and practices.
• Document environments, configurations, and technical procedures.
• Participate in the evaluation and implementation of new technological tools or solutions.
• Stay informed about relevant technological evolutions for the organization.

What we are looking for

• Bachelor's degree or DEC in computer science, systems administration, cybersecurity, or a related field.
• Minimum of 2 to 4 years of experience in a similar technical role.
• Proficiency in the Microsoft 365 environment (administration, user management, licenses, SharePoint, Teams).
• Good knowledge of AWS environments (cloud service management, security, DNS).
• Experience with Windows and macOS operating systems (configuration, updates, troubleshooting).
• Understanding of computer security and vulnerability management issues.
• Ability to write clear and structured technical documentation.
• Knowledge of the community sector or social innovation (asset).
• Excellent oral and written communication skills.

You stand out by

• Your ability to diagnose, resolve, and prevent technical problems efficiently.
• Your interest in cybersecurity, data protection, and good digital governance practices.
• Your ease in administering and optimizing various technological platforms and tools.
• Your ability to propose innovative solutions and continuously improve digital processes and tools.
• Your analytical mindset and excellent judgment to solve complex problems.
• Your autonomy, organizational skills, and ability to manage priorities in a constantly evolving environment.
• Your ability to simplify technical information and provide quality support to users.
• Your collaborative spirit and enjoyment of working in a team to advance projects.

Why join us

• A strong mission: supporting Quebec's youth and parents
• Technological projects with a direct impact on services offered to the population
• An engaged, human, and collaborative team
• An environment where ideas, innovation, and continuous improvement are valued
• A role that combines strategy, project management, data, and digital transformation
• The opportunity to concretely contribute to the evolution of a recognized and essential organization

What we offer

• A welcoming and dynamic work environment.
• A full-time permanent position.
• Group insurance after 3 months (including PAE and telemedicine).
• REER with employer participation.
• A favorable vacation program, including 1 week of vacation after 6 months and 3 weeks after 1 year.
• 5 sick days, 8 well-being days per year, and 13 paid holidays.
• An annual salary between $63,000 and $79,000, depending on experience.
• A fruit basket and unlimited coffee/tea.
• Activities organized by our social committee.
• A hybrid work arrangement (offices located in Old Montreal).

Join the Tel-jeunes team!

We thank all candidates for their interest. Only selected candidates for an interview will be contacted within two weeks.

Salary: $63,000 to $79,000 per year

Benefits

• Dental Insurance
• Disability Insurance
• Vision Insurance
• Paid Vacation
• Employee Assistance Program
• Well-being Programs
• Casual Dress Code
• Location: Hybrid remote work in Montreal, QC H2Y 1L6