Customer Service Agent (Technical Parts & Service)

WE ARE RECRUITING BOLD AND ORGANIZED LEADERS

Hourly Rate: To be discussed

Start Date: As soon as possible

Number of Positions: 1

Employment Status: Permanent, in-person only, Monday to Friday

Work Shift: 8:00 AM to 5:00 PM

Years of Experience: 3-5 years

Work Schedule: Full-time

DESCRIPTION

LavXel, a growing company, specializes in the sale and distribution of industrial and commercial laundry equipment across Quebec. Additionally, it offers installation, maintenance, and repair services to its customers.

In addition to having several service points throughout the province, the headquarters is located in Drummondville. The company favors teamwork, innovation, and commitment to collective success.

To support its expansion for the development of Canadian markets, we are looking for a candidate to fill the position of technical customer service agent.

Are you looking for an opportunity for growth and engagement?

We are looking for a person who can demonstrate a great ability to take initiatives, achieve and even exceed results, with a mobilizing leadership. Additionally, your experiences must clearly demonstrate your efforts to retain customers. You must have at least 3 to 5 years of experience as a customer service agent or technical advisor and/or solid experience in a related field. Preferably, the candidate should be bilingual.

• You are recognized for your leadership, great autonomy, planning, tracking, and control skills, as well as your adaptability to changes.
• You are recognized for being attentive, reassuring, and having a great customer approach.
• MAIN FUNCTIONS AND RESPONSIBILITIES:

SERVICE (85%)

• Implement the strategies, policies, and procedures for after-sales technical support to ensure high customer satisfaction among our business-to-business (B2B) clients.
• Handle after-sales customer files with professionalism, promptness, and create a trusting atmosphere.
• Prepare the technical schedule for field appointments and follow up daily.
• Monitor and communicate product issues to all technical stakeholders.
• Produce quotations related to incomplete technical calls, promote them, and explain them to customers.
• Promote the sale of after-sales technical service and/or preventive maintenance
• Maintain top-tier communication and synergy with all stakeholders involved in the technical support of equipment
• Perform any other related tasks related to customer service

PARTS RELATED TO SERVICE CALLS (15%)

• Maximize the sale of parts to customers
• Search for parts during the preparation of customer estimates and use pricing tools to establish a precise and competitive selling price.
• Search for parts in inventory to maximize stock turnover and make requests, orders, or claims to manufacturers when necessary.
• Receive parts, identify them, label them, store them appropriately, and perform manual receipt of delivery notes for accounting processing.
• Prepare parts for technicians on the road based on service calls and planned work to ensure the efficiency of interventions.
• Perform any other related tasks related to parts.
• EVERY GREAT ADVENTURE BEGINS WITH AN APPLICATION. JOIN US!
• Employment Type: Full-time
• Compensation: $23.00 to $26.00 per hour
• Location: In-person