Préposée au service à la clientèle et aux commandes téléphoniques

Job Overview

We are seeking a dynamic and enthusiastic Préposée au service à la clientèle et aux commandes téléphoniques to join our team. In this vital role, you will serve as the primary point of contact for our clients, providing exceptional customer service and efficiently managing telephone order requests. Your energetic approach and excellent communication skills will ensure customer satisfaction while supporting the smooth operation of our order processing system. This paid position offers an exciting opportunity to develop your skills in customer relationship management, sales support, and project coordination within a fast-paced environment.

Responsibilities

• Answer incoming phone calls promptly and professionally, assisting customers with their orders and inquiries.
• Process telephone orders accurately, ensuring all details are correctly entered into our order management system.
• Provide outstanding customer service by addressing client questions, resolving issues, and offering product or service information.
• Collaborate with internal teams to coordinate order fulfillment, delivery schedules, and follow-up communications.
• Maintain detailed records of customer interactions, order statuses, and follow-up actions to ensure seamless service delivery.
• Support project management initiatives by tracking order progress and assisting with related administrative tasks.
• Utilize CRM tools such as Salesforce to manage customer data effectively and enhance relationship management efforts.

Skills

• Strong communication skills with the ability to engage confidently with diverse clients.
• Proven experience in customer service roles, preferably within financial services or SaaS (Software as a Service) environments.
• Knowledge of project management principles to coordinate multiple tasks efficiently.
• Familiarity with customer relationship management (CRM) systems like Salesforce to optimize client interactions.
• Analytical skills to assess customer needs, identify solutions, and improve service processes.
• Ability to handle sales-related activities effectively while maintaining a focus on customer satisfaction.
• Basic understanding of marketing strategies and how they relate to customer engagement efforts.

Join us in delivering exceptional service that builds lasting relationships! This role is perfect for motivated individuals eager to grow their expertise in customer support, project coordination, and account management within a vibrant team environment.

Benefits

• Flexible schedule
• On-site parking
• Work Location: In person