Maintenance Request Coordinator - Real Estate Management

Real Estate Management

Employment Type: Full-time – Permanent

Schedule: Monday to Friday, daytime

Salary: $65,000 to $80,000 per year, based on experience

About Us

Groupe Dumont is a growing company specializing in residential and commercial real estate management. We are looking for a Maintenance Request Coordinator who will coordinate maintenance requests and follow up on interventions to provide an effective and high-quality service to our tenants.

Your Role

You will be the link between tenants, technicians, contractors, and real estate managers. You will ensure that work is completed on time, according to established priorities, and in accordance with the company's quality standards.

Responsibilities

• Receive, analyze, and prioritize maintenance requests.
• Open, assign, and follow up on work orders.
• Coordinate interventions by technicians and subcontractors.
• Optimize daily work scheduling.
• Guide technicians and answer their questions regarding interventions to be performed.
• Track work hours, progress, and deadlines.
• Verify the quality of notes entered in requests and ensure that files are complete before closing.
• Document, administer, and follow up on service contracts (preventive maintenance, inspections, suppliers, and contractors), ensuring compliance with deadlines and contractual obligations.
• Follow up on preventive maintenance and regulatory inspections.
• Maintain proactive communication with tenants regarding the progress of their requests.
• Identify recurring requests, analyze causes, and propose improvement solutions.
• Collaborate closely with real estate managers to ensure effective maintenance operations.
• Required Profile
• Experience in maintenance coordination, distribution, or real estate management.
• Good knowledge of residential building maintenance and the main trades (plumbing, electricity, heating, ventilation, carpentry, painting, etc.).
• Ability to assess priorities and effectively direct technicians.
• Excellent planning, organization, and priority management skills.
• Leadership, autonomy, and customer service orientation.
• Good computer skills and knowledge of work order management software.
• Bilingualism (French and English) essential.
• Assets
• Experience with a real estate management or computer-assisted maintenance software (GMAO).
• Experience in supervising or coordinating maintenance teams.
• Knowledge of multi-unit residential buildings.

What We Offer

• Competitive salary based on experience.
• Comprehensive benefits package.
• Paid vacation and holidays.
• Continuous training.
• Dynamic work environment.
• Advancement opportunities within a growing company.

Do you enjoy coordinating, solving problems, and working with maintenance teams? Join Groupe Dumont and contribute to providing high-quality service to our tenants.

Submit your CV to: rh@groupedumont.com

Salary: $65,000 to $80,000 per year

Benefits

• Dental Insurance
• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Flexible start and end times
• Wellness Programs
• On-site parking
• Preselection Questions:
• Bilingualism mandatory
• Location: On-site