Professional Services Manager

Medical District

Medical District is an innovative and dynamic GMF-R dedicated to providing high-quality healthcare to its community. Open 7 days a week, 365 days a year, 12 hours a day, our clinic focuses on excellence, professionalism, and the well-being of our patients and our team.

To support our growth, we are looking for a Professional Services Manager who will actively contribute to the coordination of clinical and administrative operations, while ensuring the supervision of professional services managers.

Reporting to the Clinical Coordinator, the Professional Services Manager plays a key role in the coordination of daily operations and support for professional services managers. She ensures the application of procedures, the standardization of practices, and continuous improvement of services to provide an optimal experience for both patients and teams.

To develop a deep understanding of our GMF-R, our clinical processes, our electronic medical record, and our organizational culture, the selected person will first undergo a three-month (3) probationary period as a medical secretary.

This period will allow for a thorough understanding of the realities on the ground and the development of a comprehensive view of the clinic's operations. Following a satisfactory evaluation of their integration and skills, the person will be promoted to the position of Professional Services Manager.

We are looking for a mobilizing, organized, rigorous, and solution-oriented person, capable of accompanying professional services managers in their daily functions and actively contributing to the development of the organization.

Job Conditions

• Full-time permanent position (40 hours per week)
• Three-month (3) probationary period and training as a medical secretary
• Promotion to the position of Professional Services Manager following a successful probation
• Salary based on experience
• Flexible schedule to discuss (day, evening, and weekend)
• Start date: as soon as possible

Responsibilities During Probation Period

During the first three months, the person will join the team of medical secretaries to develop an excellent knowledge of the GMF-R's operations.

The main responsibilities will be:

• Welcome patients with professionalism and provide excellent customer service;
• Register patients in the electronic medical record;
• Schedule, modify, and confirm appointments;
• Answer phone calls and follow up on messages for doctors, professionals, and patients;
• Digitize and manage medical documents;
• Familiarize with the organization's administrative and clinical procedures;
• Collaborate with the different teams to understand the functioning of each sector.

Leadership and Management

• Supervise, accompany, and support professional services managers in their daily functions.
• Regularly follow up on activities and support managers in achieving their goals.
• Foster collaboration, communication, and consistency of practices among different sectors.
• Accompany managers in resolving operational issues.
• Participate in the welcome, integration, and development of professional services managers.
• Collaborate closely with the Clinical Coordinator in implementing organizational guidelines, procedures, and projects.

Interdisciplinary Collaboration

• Work closely with doctors, healthcare professionals, professional services managers, and the Clinical Coordinator.
• Act as a resource person for managers.
• Foster a collaborative, respectful, and quality-focused work environment.
• Desired Profile
• We are looking for a person who has:
• Mobilizing leadership;
• Excellent communication skills;
• Strong organizational skills;
• Excellent priority management;
• Solution-oriented approach;
• Good analytical and problem-solving skills;
• Strong autonomy and good judgment;
• Excellent ability to accompany and develop managers;
• Strong collaborative spirit;
• Quality-focused and customer-service oriented approach.

Requirements

• College or university degree in a relevant field (management, administration, health, or related discipline);
• Significant experience in supervision or team management;
• Experience in the healthcare field or medical clinic (a plus);
• Excellent French language skills, both oral and written;
• Knowledge of English (a plus);
• Good computer skills;
• Knowledge of an electronic medical record (a plus).

What We Offer

• Competitive salary based on experience;
• Structured integration path and personalized support;
• Group insurance (medical, dental, vision, and life);
• Vacation (2 weeks after 1 year of employment);
• Personal days and sick days;
• On-site parking;
• Stimulating, human, and collaborative work environment;
• Continuous training;
• Social and recognition activities;
• Professional advancement opportunities.
• Why Choose Medical District?

At Medical District, we believe that a good manager must first understand the realities on the ground. That's why we offer a comprehensive integration path to develop a deep understanding of our operations before assuming a management role.

You will evolve within a dynamic team where collaboration, respect, innovation, and excellence guide every action.

Apply today and contribute to the development of an organization that places the human at the heart of its mission.

Employment Type: Full-time, Permanent

Schedule

• 40 hours per week
• Flexible schedule

Benefits

• Group Insurance
• Vacation (2 weeks after 1 year of employment)
• On-site parking
• Continuous training
• Corporate social activities
• Professional advancement opportunities
• Salary: Starting at $19.00 per hour
• Location: On-site