CUSTOMER SERVICE AGENT

JOB DETAILS DEGREE

Customer service experience in a business environment EMPLOYMENT STATUS

Permanent WORK LOCATION 375 Rue Lachance, Quebec, QC G1P 2H3 WORK HOURS

Monday to Friday, 8am to 5pm YEARS OF EXPERIENCE 2 to 5 years RATE

Annual - To be discussed based on experience START DATE

As soon as possible

WHAT WE OFFER YOU

• Flexible health insurance program
• Competitive pension fund
• Telemedicine service
• Paid holidays during the holidays
• Friendly work environment
• Profit-sharing participation
• Work-life balance
• Certification at work – Level 3
• Active social club
• Free access to electric vehicle charging stations
• 8 hours of community engagement per year

The Customer Service Agent supports client operations and provides an exceptional customer experience through quality service. The role holder must understand customer needs and identify opportunities to promote products and services. Reporting to the Assistant Director, Sales and Operations, the candidate will play a versatile support role to the team, in addition to participating in daily sales activities. More specifically, they will be proactive in acquiring knowledge to become a recognized specialist.

THE CHALLENGES WE HAVE FOR YOU

• Create a positive customer experience with each client interaction and find ways to contribute to the continuous improvement of the overall customer experience at the service center;
• Promote and sell the company's products and services while adhering to sales standards;
• Establish a climate of trust between the client and the representative during the sales process;
• Know and present the products and services to customers;
• Answer customer calls professionally and courteously;
• Provide answers to customer questions (Inventory availability, delivery times, technical questions, etc.);
• Enter and follow up on orders;
• Prioritize and follow up on orders (delivery, return);
• Ensure that the customer circulation area offers a professional and inviting appearance;
• Ensure that a superior customer experience is provided and create a positive "first impression" by welcoming customers;
• Perform any other related tasks.
• THE SKILLS WE ARE LOOKING FOR

Your background

• Hold a DEP (asset);
• 2 to 3 years of customer service experience in a business environment and/or training.

Your knowledge

• 1 to 3 years of customer service experience in a business environment;
• Technical knowledge of roofing products (major asset);
• Very good mastery of usual computer tools (Office, ERP, etc.);
• Experience in the sale of products related to the construction materials domain (an asset).
• Bilingual (French – English)

Your know-how and know-being

• Dynamic, devoted, motivated, and positive attitude;
• Capable of showing initiative and ease of working in a team;
• Ability to communicate and build relationships with people;
• Proactive and customer-oriented, action and results-driven attitude;
• Sense of organization and priority management.

Your work conditions

• Regular full-time schedule;
• Office work.