Full-time Team Lead

GLOBO Shoes is looking for a Team Lead. The position is permanent and full-time, with hours ranging from 30 to 40 hours per week, and availability at all times (day, evening, and weekends). There is a possibility of advancement to become an assistant manager and/or manager.

Job Description – Team Lead

Job Objective: Contribute to the success of the store by supporting the management team, providing an exceptional customer experience, and promoting the achievement of sales and operational standards of the company.

Job Summary – The Team Lead supports the management team in the daily operations of the store and serves as a reference on the sales floor. They actively contribute to achieving sales goals, customer service excellence, and maintaining the company's operational standards. The Team Lead exercises positive leadership among colleagues while primarily focusing on sales and customer service.

Main Responsibilities: Customer Service and Sales

• Provide exceptional customer service at all times.
• Actively participate in achieving individual and store sales goals.
• Promote the company's products, services, and programs.
• Serve as a model in sales techniques and customer experience.
• Contribute to achieving performance indicators (KPIs), including:
• Sales;
• Transactions;
• Average transaction value;
• Complementary product sales (shoecare);
• Handbag sales;
• Loyalty program;
• Customer satisfaction.

Leadership and Team Support

• Support new employees in their integration and learning.
• Encourage best practices in sales and customer service.
• Serve as a resource person for the team on the sales floor.
• Participate in communicating daily priorities, promotions, and goals.
• Contribute to maintaining a positive and collaborative work environment.
• Report to the management team any issues requiring follow-up.

Store Operations

• Participate in store openings and closings when required.
• Perform cash transactions according to established procedures.
• Participate in the receiving, unpacking, and placement of merchandise.
• Contribute to maintaining inventory accuracy.
• Perform transfers, returns, and shipments according to current procedures.
• Ensure the cleanliness, organization, and safety of the store.

Visual Presentation

• Maintain the company's established visual presentation standards.
• Participate in the installation of promotions, displays, and price changes.
• Ensure products are presented attractively and in accordance with guidelines.
• Performance Expectations
• The Team Lead is evaluated on their ability to:
• Achieve their personal sales goals.
• Contribute to achieving store goals.
• Promote and achieve KPI goals.
• Provide an exceptional customer experience.
• Demonstrate positive leadership among colleagues.
• Adhere to the company's policies, procedures, and standards.
• Execute operational tasks with rigor and efficiency.

Required Skills

• Passion for sales and customer service.
• Positive leadership and motivational attitude.
• Excellent communication skills.
• Sense of organization and initiative.
• Ability to work in a team.
• Professionalism and sense of responsibility.
• Salary: $18.50 per hour

Benefits

• Dental Insurance
• Supplementary Health Insurance
• Life Insurance
• Vision Insurance
• Paid Vacation
• Location: In-person