Business Development Manager - OCC

Overview

• WELCOME TO SITA

At SITA, we ensure the smooth flow of airport traffic, the smooth running of flights, and the opening of borders. Our innovations in technology and communication are the driving force behind the success of the global aviation industry.

We are present at 95% of international airports and work closely with over 2,500 clients from the transport and public administration sectors. Each partnership comes with unique challenges, and we thrive by offering innovative solutions and cutting-edge technologies to ensure flawless operations. We are not just moving the world forward; we are proud to be recognized as a Great Place to Work® by our employees and have achieved this certification at most of our expanding sites. Here, we feel responsible, supported, and inspired to grow.

Are you ready to love your work?

The adventure begins right here, with you, at SITA.

THE ROLE AND THE TEAM

The Business Development Manager – Operations Control Center (OCC) will be primarily responsible for developing and converting the OCC Assistant Manager (OCCAM) solution pipeline in the assigned region, in close collaboration with SITA Account Managers and SITA FOR AIRCRAFT (SFA) Business Development Managers. They will work closely with the product team, regional sales leadership, targeted airlines and aviation clients, project sponsors, OCC/IOCC operations managers, and IT and airline transformation stakeholders.

The role acts as an expert in OCCAM throughout the sales cycle, strengthens account management teams through support measures, and conveys market feedback to the Product team to refine positioning and roadmap priorities.

As a Business Development Manager – OCC, you will focus not only on strategic business development but also leverage all your skills to drive operational performance of airlines across multiple functions, finding the right balance between safety, costs, customer impact, and efficiency in complex and high-stakes environments.

YOUR RESPONSIBILITIES

• Identify and prioritize target airlines in the APAC and AMER regions, in collaboration with SITA Account Managers and SFA Business Development Managers.
• Generate new business opportunities through active prospecting, industry events, and the SITA network.
• Act as an OCCAM expert throughout the sales cycle, supporting Account Managers and SFA Business Development Managers in managing their accounts.
• Provide Account Managers and SFA Business Development Managers with the tools needed to present the value proposition, use cases, and competitive positioning of OCCAM.
• Share market and competitive intelligence with the Product team to contribute to roadmap development, positioning, and marketing strategy optimization.
• Identify stakeholders and sponsors within airlines, including OCC/IOCC operations decision-makers, IT, transformation, and business affairs.
• Assess customer needs, their current operational environment, operational challenges, readiness for acquisition, and implementation considerations.
• Collaborate with Account Managers and SFA Business Affairs Managers to define business opportunity strategy, customer messaging, demonstrations, profitability analysis, and proposal elements.

YOUR SKILLS

• Experience in selling enterprise software or SaaS solutions to airlines or aviation clients.
• Experience in selling airline applications, ideally in the areas of operational systems, disruption management, or business continuity solutions.
• Experience in the aviation sector, with a good understanding of procurement decision centers, stakeholder identification, and account management.
• Experience in software implementation or service delivery, with the ability to explain the delivery process, integration considerations, and operational adoption factors.
• Deep knowledge of aviation operations, including OCC and IOCC workflows, disruption management, and business continuity processes.
• Understanding of aviation operations and key stakeholders in the areas of operations control, IT, transformation, and executive sponsorship.
• Ability to identify key stakeholders, sponsors, and decision-makers within target airline accounts.
• Understanding of airline operations systems and how they integrate into the global operational environment.
• Knowledge of the OCC environment, including daily operational rhythms, disruption response, and business continuity decision-making.
• Strong consultative sales, needs analysis, customer qualification, use case presentation, and cross-functional collaboration skills.

WHAT WE OFFER

Diversity is at the heart of our values. We are present in 200 countries and speak 60 different languages, within diverse cultures. We are very proud of our inclusive environment. Our offices are comfortable and pleasant workplaces, and we ensure you can also work from home. Discover what it means to join our team and take a step further towards the best life possible.

Flexible week: Work from home up to two days per week (depending on your team's needs)

Flexible day: Adapt your workday to your lifestyle and projects.

Flexible workplace: Take up to 30 days per year to work from anywhere in the world.

Employee well-being: We take care of you through our Employee Assistance Program (EAP), accessible to you and your dependents 24/7, 365 days a year. We also offer Champion Health – a personalized platform that addresses a wide range of well-being needs.

Professional development: At SITA, we believe that growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and the Airport Council International — accessible to all employees — to specialized solutions like Pluralsight for tech upskilling, Harvard Business Publishing for people management leadership, Stanford for strategic development, and many more, we align learning opportunities with your development plan and our business priorities. Your development journey is supported at every step.

Competitive benefits: Competitive benefits tailored to both the local market and your employment situation. *SITA is an equal opportunity employer. We value the diversity of our workforce. As part of our employment equity program, we encourage women, Indigenous peoples, visible minorities, and people with disabilities to apply and identify as such in the application process.*

You will be required to interact with international colleagues, hence the need for excellent English language proficiency.