Clerk – Cemeteries and Prearrangements / Administrative Assistant – Sales

Description

We are looking for a person who will be trained for both positions as Clerk – Cemeteries and Prearrangements and Administrative Assistant – Sales.

Clerk cemeteries and PA:

• Record, review, and update funeral prearrangement and cemetery contracts;
• Verify, calculate, and enter commissions in accordance with established policies;
• Process cancellations, contract modifications, and location transfers;
• Calculate refunds related to cancellations or contract modifications;
• Ensure the updating of client files and permanent files;
• Perform registration and updating of contracts with the Office of the Consumer Protection (OPC);
• Respond to information requests from families, advisors, directors, assistants, and other internal and external stakeholders;
• Perform all other related tasks.
• Administrative Assistant Sales:
• Review funeral prearrangement and cemetery contracts to ensure compliance with policies, procedures, and legal requirements;
• Verify, calculate, and enter commissions in accordance with established policies;
• Validate and review cancellation or contract modification requests;
• Perform administrative follow-ups with various stakeholders;
• Respond to information requests from families, advisors, directors, assistants, and other internal and external stakeholders;
• Collaborate with sales teams to ensure quick and compliant processing of files;
• Perform all other related tasks.
• APPLICABLE CONDITIONS
• Regular unionized position;
• Work schedule: Monday to Friday, 8 a.m. to 4 p.m.;
• Daily work schedule of seven (7) hours, in accordance with the collective agreement;
• Hourly rate of $27.48 when assigned to the Clerk – Cemeteries and Prearrangements position;
• Hourly rate of $28.97 when assigned to the Administrative Assistant – Sales position;
• Work conditions are governed by the current collective agreement.

REQUIREMENTS

• High school diploma (DES) or any combination of education and experience deemed equivalent;
• Minimum of two (2) years of experience in administrative functions;
• Experience in a customer service environment;
• Experience in document validation or administrative file processing (an asset);
• Excellent French language skills and good knowledge of English, both spoken and written, to serve a bilingual clientele;
• Good knowledge of Microsoft Office suite (Word, Excel, and Outlook);
• Experience with an integrated management software (ERP or CRM) (an asset).

QUALIFICATIONS

• APPLICATION PROCEDURE

In accordance with section 9.01 d), interested individuals must submit their application in writing (email: [email protected]) or in person to the human resources department during the posting period. Your application must include your name, date of seniority, and phone number.