Liaison Agent

Carrossier ProColor Mercier is looking for a Liaison Agent!

If you are recognized for your engagement and are looking to evolve in a fast-paced work environment, this could be your chance to launch a great career. As a Liaison Agent, you will act as an ambassador for the brand and provide a positive experience to all customers.

Tasks to be accomplished as a Liaison Agent at Carrossier ProColor Mercier

• Welcome customers and handle their files
• Open work orders and properly document customer information in our computer systems
• Schedule estimation and repair appointments
• Organize the loan of courtesy vehicles to customers
• Coordinate with customers the deposit and delivery of their vehicles
• Communicate via emails or phones with insurers, suppliers, and our customers
• Follow up with customers and insurers
• Collaborate with the workshop team and estimators to ensure that vehicles are on track for a quick and flawless delivery

The Agent we are looking for

• Considerable experience in reception or administration or a similar field.
• At least 1 year of experience in customer service
• Good computer skills, especially with MS Word and Excel software, and emails
• Ability to communicate in English (verbal and written)
• Excellent work ethics, quality concern, and positive attitude within the team

Benefits

• Health insurance
• Retirement plan with additional employer contribution
• Ends at 2:30 PM on Fridays
• Salary: Starting at $25.00 per hour

Benefits

• Life insurance
• Location: On-site