Billing & Collections Specialist

Clinic Ovo's mission is to make family dreams come true through innovative services and a passionate team. It is recognized for its excellence and innovation, and its more than 175 employees contribute to providing quality services in a warm and welcoming atmosphere, as our philosophy is 'Our family serving yours!'.

Clinic Ovo is currently seeking a Billing and Collections Specialist for a full-time regular position, 37.5 hours per week.

Tasks and Responsibilities

• Prepare, verify, and issue invoices to patients, doctors, partner clinics, companies, and other clients;
• Verify the accuracy of billing information and make necessary corrections;
• Make adjustments, credit notes, and billing corrections as needed;
• Track received payments and record them in financial systems;
• Monitor accounts in arrears and collect overdue amounts;
• Communicate with clients by phone, email, or in writing to ensure collections;
• Analyze client files and propose tailored solutions to regularize accounts;
• Negotiate agreements and payment schedules in accordance with company policies;
• Follow up on payment promises and make necessary follow-ups;
• Prepare and send notices, reminder letters, and other collection communications;
• Respond to inquiries from patients and partners regarding billing, payments, and account balances;
• Document all interventions in computer systems and keep files up to date;
• Produce periodic reports on accounts receivable, collection activities, and performance indicators;
• Collaborate with finance, customer service, and operations teams to resolve billing files;
• Perform any other related tasks.

Required Qualifications

• College diploma (DEC) in accounting, administration, or related field, or equivalent experience;
• Minimum of two (2) years of experience in collections, billing, or accounts receivable;
• Excellent French proficiency and good knowledge of English, both oral and written;
• Good knowledge of Microsoft Office suite, particularly Excel;
• Experience with accounting software or ERP (NetSuite), an asset;
• Experience in the healthcare or professional services sector, an asset.

Required Skills

• Ability to work in a team
• Exceptional diligence and work ethics
• Must be motivated and possess negotiation skills
• Problem-solving and critical thinking
• Must be competent in time management and goal-oriented

Clinic Ovo is an employer subscribing to the principle of equal access to employment.

If you wish to apply for this position, please send your resume to the email address provided below. We would like to thank all candidates. However, we will only communicate with those whose applications have been selected.

*The masculine gender is used without discrimination and solely to lighten the text.*