Customer Service Coordinator

Customer Service Coordinator

Canacoustics – Montreal (Lachine), QC

• Salary: $21.50 - $25.00 per hour
• Location: Montreal (Lachine), QC – On-site
• Hours: Monday to Friday, 8:30 AM to 5:00 PM (No evenings or weekends)
• Benefits: Free on-site parking, Easy access to highways 13, 20, and 40, Equipped kitchen with free coffee and drinks, Collaborative and dynamic work environment
• The Opportunity:

Canacoustics designs and manufactures high-end architectural acoustic panels. As we continue to grow, we are looking for an organized and calm individual to manage our incoming requests (product questions, samples, pricing) and support our founders. You will be the central point of contact for our team to maximize our sales opportunities.

Your Main Responsibilities

• First Point of Contact: Manage all incoming calls and emails with warmth, speed, and clarity.
• Request Management: Respond autonomously to simple requests (specifications, delivery times, samples).
• Internal Routing: Sort and direct complex requests (estimates, production, sales).
• Relationship Management: Keep clients informed during the processing of their custom submissions or orders.
• Process Tracking: Keep our CRM systems and databases up-to-date to avoid duplicates.

Desired Profile

• Bilingual: Fluent in both French and English (spoken and written). *This requirement is essential due to our pan-Canadian and U.S. (outside Quebec) clientele.*
• Experience: 1 to 3 years of experience in customer service, internal sales, or order management.
• Major Asset: Experience in the manufacturing industry, production, or building products (finishes, flooring).
• Skills: Proficiency in technological tools (Excel, CRM), excellent organizational skills, and calm under high volume.
• Legal: Legal authorization to work in Canada.
• Why Join Us?

This is not a traditional receptionist position. You will shape the customer experience from day one. With in-depth exposure to our products, operations, and clientele, this role is designed as a true stepping stone to estimating, account management, or project coordination at Canacoustics.

Salary: $21.50 to $25.00 per hour

Benefits

• Flexible start and end times
• On-site parking

Experience

• Customer Service: 1 year (Required)
• Language:
• English and French (Required)
• Location: On-site