Service Manager

Service Manager - Laval

Cropac Equipment Inc. is looking for an experienced Service Manager to lead our shop and field service operations in Laval.

We need a hands-on leader who knows the trade and understands heavy equipment service. You won’t just sit in an office—you’ll be the person the team turns to when a job hits a wall. You know how to organize technicians, keep work moving safely and efficiently, and make sure customers get their equipment back on time and repaired properly.

You will be responsible for the service team’s daily workload, productivity, quality, costs and customer service.

What You’ll Do

• Lead the Floor: Run daily shop and field operations. You’ll manage scheduling and dispatch while keeping the shop and service trucks productive.
• Solve Technical Issues: Help the team troubleshoot complex mechanical, hydraulic and electrical problems. When a job is going sideways, you’ll help get it back on track.
• Manage the Fleet: Coordinate field-service logistics and make sure service trucks are maintained, properly equipped and ready for the road.
• Support the Team: Coach technicians, complete performance reviews, address performance concerns and identify training needs. Keep the team focused on safety, productivity and quality workmanship.
• Customer Support: Handle escalated customer concerns and act as the main service contact when an issue becomes critical.
• Drive Accountability: Track productivity, revenue, costs and other department results. Oversee work orders and coordinate with the Parts Department to prevent avoidable delays.
• Improve the Business: Review department results, identify opportunities for improvement and bring practical recommendations to the Executive Team.
• Improve Systems: Help introduce better service processes and technology so work can be tracked and completed more efficiently.
• Maintain Safety and Quality: Make sure work is completed safely, accurately and in accordance with company procedures and applicable safety requirements.

What You Bring

• Education: A high school diploma or equivalent is required. Technical education, a recognized trade qualification or equivalent industry training is considered an asset.
• Industry and Management Experience: At least seven years of progressive leadership or management experience in heavy equipment, cranes, trucks, automotive service or a similar technical environment. You understand the work, know how to lead technicians and can keep a busy service operation organized.
• Technical Knowledge: Strong diagnostic skills, including the ability to read schematics and understand mechanical, hydraulic and electrical systems.
• Customer Focus: You can handle difficult conversations, explain technical issues clearly and work toward practical solutions.
• Cool Under Pressure: You can manage changing priorities and urgent customer requests while remaining calm and organized.
• Clear Communication: You can give practical direction and communicate effectively with technicians, customers, other departments and senior management.
• Organization and Follow-Through: You keep accurate records, monitor open work orders and make sure commitments are completed.
• Working Environment: This position works across office, shop and outdoor service environments, with exposure to noise, heavy equipment and changing weather conditions. PPE must be worn as required, and the position may involve lifting up to 50 lbs.

What We Offer

• Annual salary of $105,000–$120,000, based on experience and qualifications
• Monday-to-Friday schedule, 8:00 a.m.–4:30 p.m., with flexibility based on operational needs
• Group benefits after three months
• Pension