Administrative Agent, Class 1 - Secretariat Sector

Specific Functions

• Manage the guard completely by responding to all user inquiries by email, phone, and in person;
• Check the common email box of the commissioners frequently and daily;
• Keep the schedule of the deputy commissioner for complaints and service quality up to date;
• Take emails from the general complaints mailbox, take calls, and sort the mail from their sector;
• Open complaint files in the computer systems (SIGPAQS);
• Write and correct the correspondence documents necessary for the processing of complaints;
• Assist in team meetings with support staff when necessary and take minutes and follow-ups as required;
• Manage administrative files, classification, and archiving of files;
• Ensure the availability of office supplies;
• Perform any other tasks requested by their immediate supervisor.