Customer Relations Agent - Kinatex Vieux-Longueuil

Kinatex is a proud Quebec-based company established for over 40 years. We have more than 60 clinics across Quebec. In each of them, we place the well-being of our teams and patients at the heart of our priorities. Our therapists, all highly qualified, are committed to providing superior quality treatments, relying on the most recent techniques and cutting-edge equipment.

We are currently looking for a Customer Relations Agent at the Vieux-Longueuil Clinic.

Located at 200 Saint-Jean Street, Longueuil, Kinatex Vieux-Longueuil is a modern clinic that stands out for its human, collaborative, and patient-centered approach to care.

Our team has expertise in musculoskeletal physiotherapy, temporomandibular joint (TMJ) disorders, vestibular rehabilitation, perineal rehabiliation, and concussion management. Committed to providing evidence-based care, our professionals continuously invest in their training.

Beyond our clinical expertise, we are proud to operate in an environment where mutual support, respect, and good humor are part of everyday life. We believe that a cohesive team contributes as much to the well-being of its colleagues as it does to that of its patients.

Engaged with its community, the clinic also supports causes close to its heart, including the Quebec Cancer Foundation and the Charles-Bruneau Foundation.

At Kinatex Vieux-Longueuil, we believe that the quality of care also depends on the quality of our team. We cultivate an environment where collaboration, respect, mutual support, and job satisfaction are important. Every member of the team, whether therapist or administrative support, plays an essential role in the patient experience. If you are looking for a welcoming, human, and stimulating environment where your work is truly appreciated, we would like to meet you.

We offer

• Competitive remuneration
• 5 paid sick and mobile days
• 3 weeks of paid vacation per year
• Comprehensive group insurance program (with employer contribution)
• Retirement savings plan
• Discounts on our therapeutic services
• Flexible schedule
• Fully digital operation (digital files and online appointments)

Your responsibilities

• Provide superior quality customer service, in person and by phone
• Welcome patients, identify their needs, and inform/guide them
• Manage and coordinate appointments, therapist schedules, and patient files, including opening, preparing, and following up on files
• Schedule appointments and manage time slot priorities to optimize clinic operations and room usage
• Collect payments, submit claims to insurers, bill, and balance the cash register
• Ensure the opening and closing of the clinic, manage laundry, and inventory

Our desired skills

• 2 to 4 years of experience in customer service or a similar role (e.g., receptionist, secretary)
• Knowledge of the healthcare and rehabilitation field, an asset
• Professional studies diploma (DEP) in secretarial work, an asset
• Proficiency in Microsoft Suite (Outlook, Word, Teams), Drive, and computer tools
• Excellent oral and written communication skills in French and English (asset)
• Strong organizational skills and ability to manage priorities
• Teamwork skills
• Quick learning of computer software
• Customer service mindset: courtesy, professionalism, and patient satisfaction-oriented
• Respect for confidentiality and rigor in handling sensitive information
• Knowledge of the ClinicMaster appointment scheduling software will be considered an asset

Schedule

• Full-time: 30 hours or more per week
• Monday to Friday, morning and afternoon
• Start date: flexible, with a preference for a start date in mid-August 2026
• Join the great Kinatex family!

To apply or for more information, email us at: carriere@kinatex.com or visit: https://www.kinatex.com/carrieres/