IT Support Technician Level 2

IT Support Technician Level 2 GTO IT Management, located in Saint-Hyacinthe, specializes in IT products and services for SMEs and healthcare sector companies. We are looking for an IT technician for Level 2 technical support (hardware and software) for a fleet of over 5,000 workstations as well as server maintenance in various environments.

Responsibilities

• Handle escalated technical tickets for resolution
• Answer client questions, advise, diagnose, and resolve technical issues remotely (software/hardware)
• Document technical interventions and follow up, if necessary
• Track unresolved tickets
• Provide support to colleagues as needed
• Collaborate closely with management and technical teams (support and route)

Requirements

• Minimum of three years of experience in a similar field
• Hold a DEC in computer science or equivalent training
• Mastery of computer hardware components
• Proficiency in Active Directory, good knowledge of Windows Server (cloud)
• Knowledge of virtualization (Hyper V, VMWare)
• Knowledge of backup systems (Veeam)
• Network knowledge and general operation: router, switch, wireless access point, device, etc.
• Knowledge of general principles of anti-spam, anti-virus, cybersecurity, etc.
• Good knowledge of Office M365 administration (Exchange, Sharepoint, One Drive, etc.)
• A+ and/or Lenovo certification (asset)
• Microsoft certification (asset)

Skills and Profile

• Strong relational and communication skills (oral and written in French)
• Ability to quickly adapt to changes and manage emergency situations
• Learning capacity
• Autonomy, resourcefulness, and initiative
• Teamwork
• Functional English (to serve anglophone clientele)

Benefits

• Social activities organized throughout the year
• Provided laptop
• Continuous training to evolve in your role and develop your skills
• Comprehensive group insurance, partially paid by the employer
• A RVER with employer contribution for planning your future
• The possibility to purchase IT equipment at cost from GTO
• A true team spirit where mutual aid is part of the daily routine

You are the person we are looking for! Contact us.

Employment Type: Full-time, permanent

Salary: Starting at $1.00 per year

Benefits

• Dental Insurance
• Disability Insurance
• Supplementary Health Insurance
• Paid Vacation
• Employee Assistance Program
• Wellness Programs
• RVER
• On-site Parking
• Location: On-site