Customer Service and Administration Agent

Job Title: Customer Service and Administration Agent

Hours: 40 hours per week, Monday to Friday

Job Type: Full-time, Permanent

Summary

Do you enjoy contributing to building strong relationships between an employer and its clients while working in a dynamic, innovation-driven environment? This job is for you! Delastek is constantly evolving and is looking for a Customer Service and Administration Agent who will be able to provide a client experience that meets our expertise in the aerospace industry.

Main Responsibilities

The Customer Service and Administration Agent will have the following duties:

• Answer phone calls, emails, and information requests from clients;
• Welcome clients, suppliers, and visitors in a professional and warm manner;
• Follow up with clients and ensure their satisfaction;
• Follow the submission process to ensure responses to submissions are provided within the prescribed deadlines;
• Review contracts to ensure client requests are aligned with contractual agreements;
• Keep dashboards up to date and perform administrative follow-ups to the management and relevant departments;
• Identify the needs of current clients and identify business opportunities to maintain and/or build trust relationships;
• Represent the employer and provide sustained presence to clients.

Requirements

• DEC in administration and related fields (desired)
• 2 years of experience in customer service, sales, administration, account management, or applicable experience
• Proficiency in English, both oral and written
• Proficiency in French, both oral and written
• Good knowledge of Excel
• Ability to provide high-quality customer service
• Excellent communication skills
• Resourcefulness and autonomy

Benefits

• Competitive remuneration
• Group insurance
• Paid vacation
• Employee assistance program
• RVER
• Company events via the social club
• Work-life balance
• Flexible schedule
• Job Type: Full-time, Permanent
• Salary: Starting at $22.50 per hour
• Preselection Questions:
• Are you a Canadian resident/citizen?
• Location: On-site