Strategic Advisor - Client Account

We are recruiting a: Strategic Advisor – Client Account

Evolve your clients' projects... and their success.

Do you have experience in manufacturing, ideally in the electronics field? Do you enjoy being at the heart of the action, understanding clients' needs, coordinating multiple projects simultaneously, and becoming a true business partner?

At Digico, we are looking for a passionate person who will build lasting relationships with our clients while ensuring the success of their projects, from the proposal to delivery.

If you enjoy combining technical expertise, customer relations, and project management in a constantly evolving manufacturing environment, this challenge is for you.

Your role

As a Strategic Advisor – Client Account, you will be the point of contact for your clients. You will ensure the successful completion of their projects while developing a lasting trust relationship. You will collaborate closely with engineering, production, procurement, quality, and planning teams to meet your clients' expectations.

Your main responsibilities

• Responsible for the client relationship for assigned accounts;
• In charge of planning, organizing, and coordinating activities associated with these projects as well as client portfolio management;
• Ensure compliance with project budgets and schedules;
• Define the mandate including requirements, responsibilities, deliverables, performance indicators, and project limits for your clients;
• Track projects with your clients based on commitments;
• Communicate the status of the portfolio and mandate tracking;
• Monitor issues and analyze impacts when required;
• Provide high-level advice to clients on the evolution of their projects;
• Provide expert opinions and coach the team;
• Know and understand the challenges and business opportunities in the activities of your client base;
• Develop your sales strategy to identify business opportunities and increase sales volumes among existing clients to meet set goals;
• Visit clients and make appropriate follow-ups;
• Collaborate on the preparation of proposals and responses to requests for proposals;
• Ensure the proper functioning of client account management;
• Be aware and inform management of new market technological trends.

Requirements

• DEC in electronics or any combination of experience and knowledge deemed equivalent Technical training in a manufacturing field;
• Experience in a manufacturing company – Important asset.
• Knowledge of electronics – Important asset.
• Analysis and synthesis and problem-solving skills;
• Good experience in project management with multiple stakeholders;
• Have a customer-oriented approach and excellent interpersonal relationship skills with colleagues and clients;
• Demonstrate leadership, autonomy, and versatility;
• Ability to organize, plan, coordinate, integrate, and prioritize projects;
• Excellent communication skills;
• Bilingual (French and English) both orally and in writing;
• Mastery of Office Suite and knowledge of database management;
• Knowledge of a material requirements planning (MRP) system – Asset;

What we offer

• Permanent position, 37.5 hours per week;
• Possibility of working remotely;
• Friendly and casual work environment;
• Stimulating and collaborative environment;
• Experienced team for training and mentoring;
• Competitive salary and annual salary review;
• Access to the profit-sharing program (annual bonus);
• Comprehensive collective insurance program partially paid by us;
• Access to telemedicine;
• The company is closed for 2 weeks in the summer, and between Christmas and New Year's Day;
• And much more.

The personal data you provide us with by sending your CV will be collected and processed for the purpose of analyzing your application and may be shared with qualified Digico employees for this purpose.

Please note that access and rectification rights are provided by law and you can, free of charge, consult and correct a file or information that we hold about you.

You can thus correct inaccurate, incomplete, or ambiguous information. You can also have outdated or unjustified information removed.

We will keep your application for the next 3 months, after which your information will be destroyed.

You consent to these data being collected and stored by sending your CV. Informatively, your consent to the communication and use of your collected information can be withdrawn at any time by sending your request by email to vieprivee@digico.cc

Salary: $80,000.00 to $95,000.00 per year

Benefits

• Dental Insurance
• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Vision Insurance
• Paid Time Off
• Company Events
• Flexible Start and End Times
• Employee Assistance Program
• Retirement Plan
• Profit-Sharing Plans
• On-site Parking
• Casual Dress Code
• Work from Home
• Location: Hybrid Remote Work in Laval, QC H7L 5A1