Assistant Manager

First of all, I would like you to know who you are addressing.

I am Maude and I have been working at Artisans Canada for now 14 years.

I truly love my job and have the privilege of being part of an exceptional team. Today, I am looking for a person who will share our values, our passion for local products and who will contribute to growing our team.

About Artisans Canada

For over 25 years, Artisans Canada has highlighted the talent, expertise and know-how of Quebec and Canadian artisans, creators and entrepreneurs.

Always with a warm and family approach, our mission is to discover the expertise and know-how of Canada. Our love for the great spaces, culture and heritage of Canada is reflected without a doubt in the different universes of our artisans and entrepreneurs' favorites.

Our store located in the heart of Old Quebec welcomes a clientele from all over the world. Every day, we have the privilege of sharing our passion, exchanging with our visitors and introducing them to the talent of here.

Why work at Artisans Canada?

• We care about the experience of our visitors, our artisans and our creators.
• Our service is distinguished by its human warmth and the pleasure that comes from it.
• The pleasure of working in one of the most beautiful neighborhoods, Old Quebec, with a clientele on vacation, in good humor and coming from all over the world.
• The pleasure of discussing and learning more about our customers.
• We offer you the luxury of really taking the time to chat with them.
• The pleasure and pride of sharing with our clientele the success of more than a hundred artisans and companies from here.
• And, above all, the daily pleasure of working with gold colleagues.
• Your role as assistant manager

As an assistant manager, you play a key role in the success of the store. You are the right hand of our managers and actively contribute to the overall management of operations, team development and achievement of objectives.

You accompany the team members in their progression, ensure the quality of the customer experience and ensure the smooth running of the store on a daily basis.

In the absence of the manager, you are a resource person for the team and ensure the continuity of operations.

Your main responsibilities

• Actively participate in achieving sales objectives and the overall performance of the store.
• Create an exceptional customer experience and serve as a model for the team.
• Understand the performance indicators and statistics of the store in order to identify opportunities for improvement.
• Accompany, train and develop team members in order to promote their progression.
• Provide support, coaching and feedback to employees in order to help them reach their full potential.
• Mobilize the team and contribute to maintaining a positive, engaged and performing work environment.
• Support the manager in planning priorities, organizing the floor and managing daily operations.
• Ensure the follow-up of merchandising routines, restocking and stock organization.
• Participate in the integration and training of new employees.
• Take initiatives and ensure the continuity of operations in the absence of the manager.
• Perform various administrative tasks related to operations: openings, closings, billing, report production, cash balancing and other follow-ups.
• Ensure compliance with safety, cleanliness, visual presentation and loss prevention standards.

The profile we are looking for

• You have relevant experience in retail, ideally in a role with leadership responsibilities.
• You like to develop people and contribute to their progression.
• You demonstrate positive leadership based on listening, example and empowerment.
• You are autonomous, organized and able to manage multiple priorities.
• You have excellent communication and team mobilization skills.
• You have good customer service, sales and problem-solving skills.
• You are curious and want to learn more about Quebec and Canadian artisans, creators and companies.
• You communicate easily in French and English.
• You want to evolve towards a management role and actively contribute to the success of a store.

What we offer

• Salary starting at $19.00/hour and + according to experience, plus bonus.
• Flexible hours.
• Employee discounts on all merchandise.
• A store easily accessible by public transportation.
• A human, collaborative and welcoming work environment.
• An international clientele and a unique work experience.
• The privilege of working every day in the heart of Old Quebec.

If you want to evolve in a company that values its employees as much as its artisans, contribute to a passionate team and have a real impact every day, we would like to meet you.

Salary: starting at $19.00 per hour

Benefits

• Discounts

Experience

• customer service: 1 year (Required)
• team management: 1 year (Desired)
• Language:
• English (Required)
• Location: In person