Administrative Agent - Customer Service

Why work with us

We are committed to offering innovative and high-quality products throughout Quebec. We also aim to provide support and guidance to our customers throughout the purchasing process, as well as flawless installation.

Our goal is to meet the needs of our customers while respecting the prescribed deadlines, all within a climate of trust and professionalism. Fenestria is a company that shines and innovates both through its products and its human approach, expertise, and dynamism. Building an excellent relationship with our customers and meeting all their expectations is at the heart of our vision.

Collaboration, diligence, respect, and integrity are the values we promote at Fenestria. We strive to uphold and apply them daily with our customers, team members, and various partners. It is important to us to convey what we believe in, creating a human-scale company.

Benefits

• Fixed schedule from Monday to Friday;
• Hybrid work (telecommuting and in-person, to come);
• Full-time;
• Salary to be discussed;
• Two weeks of vacation during the winter period and two weeks of vacation during the summer period

Responsibilities

• Reception and management of calls from branches on the telephone system
• Reception and management of incoming requests
• Work closely with management
• Creation of customer files
• Planning and management of customers for measurement appointments
• Calling, reception, and management of customer deposits and final payments;
• After-sales service.
• Other related tasks

Required Skills

• Two years of experience in customer service;
• Ability to manage stressful situations;
• Excellent communication skills;
• Initiative;
• Strong teamwork skills;
• Computer knowledge;
• Excellent organizational and autonomy skills;
• Excellent loyalty and commitment to the company;
• Sharp sense of discretion and confidentiality;
• Speaks French and English.
• Employment Type: Full-time
• Compensation: Starting at $26.00 per hour

Experience

• Administration: 1 year (Required)
• Location: Hybrid work from Mirabel, QC