TEAM LEADER - CUSTOMER SERVICE

TEAM LEADER - CUSTOMER SERVICE

Jarry Bakery is looking for a team leader to join its customer service team.

We are looking for a dynamic, organized person comfortable with team management, who enjoys being on the ground and contributing to providing an excellent experience to our customers.

Tipped position

Your main responsibilities:

• Supervise and support the service team during working hours
• Ensure the smooth running of daily operations
• Assign tasks and organize the team's work
• Ensure the quality of service and customer experience
• Train and support new employees
• Manage various situations that may arise during service
• Ensure compliance with company procedures and standards
• Work collaboratively with other team leaders and management
• Actively participate in customer service and set an example on the ground
• Desired profile:
• Mandatory experience in team management or supervision
• Experience in customer service
• Strong leadership and ability to motivate a team
• Sense of organization and priorities
• Autonomy and ability to make decisions
• Good communication skills
• Ability to work effectively in a dynamic and busy environment
• Availability:
• Available on weekends
• Available on some evenings
• Flexible schedule according to team needs

We are looking for a reliable, positive, and engaged person who wishes to take on responsibilities while remaining close to the team and customers.

Do you want to join an artisan bakery where team spirit, respect, accountability, and customer experience are important?

Send us your application!

Employment type: Full-time, Permanent

Compensation: Starting at $17.80 per hour

Benefits

• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Employee Assistance Program
• Wellness Programs
• Discounts

Experience

• Sales: 2 years (Mandatory)
• Customer Service: 2 years (Mandatory)
• Location: On-site