Account Director, SMB Segment, TELUS Health Solutions employer

At TELUS Health, we empower everyone to live healthier. Guided by our vision, we leverage the power of our cutting-edge technology and bet on the uniqueness of people to create the future of health. As a global leader in health and well-being services – encompassing physical, mental, and financial health – TELUS Health improves health outcomes for consumers, patients, healthcare professionals, employers, and employees.

At TELUS Health, we are committed to improving health and well-being by creating the healthiest communities and workplaces in the world.

We bet on our cutting-edge technology and the passion of our team members to support the physical, mental, and financial health of businesses and individuals around the world. We are determined to be the most reliable well-being company in the world.

As a global provider of health and well-being encompassing physical, mental, and financial health, our team of nearly 10,000 members is dedicated to solving the most pressing issues facing citizens, healthcare professionals, employers, and employees around the world.

Our mission is to be the most reliable well-being company in the world. Join our team

We are building a team of highly motivated people from diverse backgrounds such as science, engineering, business, and design, to combine human knowledge and empathy with technology and processes, to create the ideal virtual health solution.

As a member of this team, you will join a highly dynamic and innovative group focused on creating an enriching health community based on trust, warmth, and dignity, with the goal of creating value for all our partners through a technology-optimized care ecosystem.

We are looking for an Account Manager responsible for developing and managing strategic relationships for a portfolio of small and medium-sized national accounts. In this dynamic role, you will develop and execute global account strategies to drive revenue growth while establishing and maintaining strategic relationships with executive-level clients. You will collaborate with internal stakeholders to deliver exceptional customer value and customer experience, identify growth opportunities, and implement account expansion initiatives. Your responsibilities will also include ensuring client success and satisfaction through proactive relationship management and generating business results by leveraging cross-functional partnerships.

The ideal candidate will have proven experience in B2B client account management, combined with strong strategic thinking and a keen sense of business. You will need to demonstrate excellent communication and stakeholder management skills, with a proven track record in revenue growth and customer retention. You will need to be able to work collaboratively with different departments and demonstrate autonomy and a results-oriented mindset in all your actions.

Key Responsibilities

Client Retention and Renewal

Manage and execute renewal strategies for current clients (small and medium-sized businesses) to ensure high retention rates and customer satisfaction.

Establish and maintain strong relationships with key decision-makers to ensure contract renewals and long-term partnerships.

Organic Growth Management

Identify and exploit expansion opportunities within the existing client base.

Develop and implement account growth strategies to increase revenue through upselling and cross-selling of TELUS Health solutions.

Conduct regular business reviews with clients to understand the evolution of their needs and position relevant solutions.

New Client Acquisition

Drive new business growth through targeted campaigns and qualified sales leads generated by various TELUS business units.

Develop and execute sales strategies to convert prospects into clients within the small and medium-sized business segment.

Collaborate with marketing and business development teams to optimize sales lead conversion rates.

Qualifications

• University degree in business or marketing.
• Experience in the collective benefits sector, employee assistance programs (EAP) industry, and/or HR solutions would be a major asset.
• Minimum of 3 years of stable and successful experience in B2B sales or key account management.
• Proven experience in achieving or exceeding organizational objectives.
• Ability to work autonomously in a dynamic and fast-paced environment.
• Desire and determination to build a long-term professional career.
• Excellent presentation skills, including the ability to develop and effectively present cases both in person or virtually to groups.
• Ability to adapt sales strategies to current trends, market demands, and company objectives.
• Discipline and passion; ability to establish, develop, and consolidate professional relationships with brokers, consultants, and our partners, both new and current.
• Ability to establish and maintain effective working relationships with external clients.
• Efficient time management, organization, and prioritization skills.
• Bilingualism (French and English)

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

About Us

We are a people, customer, and goal-oriented team that collaborates, innovates, and creates positive outcomes every day. We improve lives through our technological solutions. We foster an innovation culture that enables team members to solve complex problems and produce exceptional human outcomes in a digital world.

At TELUS, we are proud of our culture that encourages diversity. We fundamentally believe in the importance of adopting fair employment practices. Thus, the file of all qualified candidates is reviewed. Throughout the recruitment process, we take into account the particular needs of disabled candidates, if necessary.

Warning: In accordance with TELUS Health's Data Center Security Policy, any team member who may work in a data center or have access to detailed information about customer service technologies may be subject to a security screening by the Government of Canada.

Note to Quebec Candidates: The requirement for English knowledge is because the team member who will occupy this position will, on a regular basis, be called upon to interact in English with external or internal parties or to work in an English IT environment as part of their tasks.

By submitting your application for this role, you understand and accept that your information will be shared with the TELUS group of companies' talent acquisition team(s) and/or any hiring manager involved in the selection process.