Level 2 NOC Analyst

We are more than an important tax and accounting consulting firm. We redefine how organizations succeed in the digital age by bridging strategic vision, technological innovation, and operational execution to generate transformative results.

Make a difference within our Managed Security Services team as a Level 2 NOC Analyst. This role is perfect for someone with strong technical skills, who thrives in a dynamic environment, enjoys solving complex infrastructure challenges, and is passionate about continuous improvement and mentorship. MNP offers a favorable environment for continuous learning and professional development, including encouraging the pursuit of relevant certifications.

At MNP, you will work alongside a collaborative team of creative thinkers and problem solvers. You will gain hands-on experience, tackle exciting challenges, and develop your skills in an environment where your voice is heard and your development is a priority. If you are ready to accelerate your career and make a lasting impact, this is where your journey begins.

Responsibilities

• Investigate, diagnose, and resolve escalated application and infrastructure incidents related to network connectivity, server performance, firewall issues, backup failures, application availability, and Azure resources.
• Analyze performance metrics and logs from monitoring tools (e.g., ConnectWise Automate, Auvik, Azure Monitor, and backup platforms) to identify root causes and infrastructure bottlenecks.
• Manage and execute patch deployment cycles for Windows Server operating systems and applications using tools such as ConnectWise Automate or Microsoft Intune.
• Implement approved configuration changes on network equipment, servers, and firewalls (e.g., Fortinet, Cisco, Check Point, Palo Alto) in accordance with change management processes.
• Perform advanced server monitoring and management, including performance optimization, OS-level troubleshooting, and server role and feature configuration.
• Conduct firewall monitoring and management activities, including log analysis, connectivity troubleshooting, and rule change implementation.
• Manage backup operations, including troubleshooting failures, executing restores (files, virtual machines, or applications), and validating backup integrity using platforms like Veeam.
• Maintain and verify backups of network equipment and firewall configurations.
• Perform operational tasks in Microsoft Azure environments, including virtual machine management, service restarts, and responding to Azure Advisor alerts.
• Collaborate with SOC analysts during integrated incidents by providing infrastructure expertise and supporting coordinated response efforts.
• Document incident resolutions, technical observations, and configuration changes in ticketing systems (ConnectWise Manage) and knowledge bases.
• Contribute to the development and continuous improvement of NOC standardized operating procedures (SOPs) and technical documentation.
• Provide mentorship and guidance to Level 1 analysts to support skill development within the team.
• Participate in shift handovers to ensure operational continuity and effective knowledge transfer.
• Participate in a rotating on-call schedule.

Essential Skills

• Strong analytical, diagnostic, and problem-solving capabilities.
• Excellent written and verbal communication skills, with the ability to clearly explain technical issues.
• Ability to work under pressure and manage multiple priorities in a 24/7 environment.
• High attention to detail and rigor in documentation.
• Collaborative spirit with experience working in multidisciplinary teams.
• Demonstrated ability to lead colleagues and share knowledge.

Technical Skills

• Intermediate to advanced experience in Windows Server administration (Active Directory, DNS, DHCP, Group Policy); experience with Linux is a plus.
• Good understanding of networking concepts (TCP/IP, routing, switching, VLAN, firewall, VPN).
• Practical experience with RMM tools (ConnectWise Automate and ScreenConnect strongly preferred).
• Experience with patch management processes and tools.
• Practical experience in firewall management and troubleshooting platforms (Fortinet, Cisco, Check Point, Palo Alto).
• Proficiency with backup and disaster recovery solutions, particularly Veeam Backup & Replication.
• Understanding of virtualization technologies (VMware vSphere, Microsoft Hyper-V).
• Basic experience with Microsoft Azure (virtual machines, virtual networks, storage, Azure Monitor).
• Basic knowledge of automation and scripting (PowerShell preferred).
• Experience with monitoring tools like Auvik is a plus.

Experience and Certifications

• 2 to 4 years of experience in a NOC engineer, systems administrator, network administrator, or similar infrastructure support role.
• The following certifications are strongly desired:
• + CompTIA Network+, Server+, Security+
• + Microsoft Certified: Azure Administrator Associate (AZ-104)
• + Microsoft Certified: Windows Server Hybrid Administrator (AZ-800/801) or equivalent
• + Firewall certifications (Fortinet NSE, Cisco, Check Point, Palo Alto)
• + Veeam Certified Engineer (VMCE) or equivalent
• MNP REWARDS

Focused on high earning potential, MNP is proud to offer a customized rewards program that reflects our unique culture and promotes a balanced lifestyle to help you thrive both at work and outside the office. You will benefit from a competitive base salary, paid vacation, four (4) paid personal days, a collective pension plan with an employer contribution equivalent to 4%, optional savings products, bonus programs, flexible benefits, mental health resources, exclusive access to benefits and discounts, professional development support, the MNP University, a flexible "Dress for Your Day" work environment, office-sponsored social activities, and much more.

Diversity@MNP

We make diversity a core value and celebrate our differences. We believe that every team member brings unique talents and that valuing their potential strengthens our organization. We strongly encourage individuals with disabilities to apply.