Software Solutions Advisor – Sales, Onboarding and Customer Success

Why join TowSoft?

TowSoft is driving the towing and roadside assistance industry into the digital age. Present in over 12 countries, we design SaaS software solutions that transform our clients' operations, offering them performance, autonomy, and innovation.

Joining TowSoft means being part of a dynamic and committed team, where every voice matters and customer success is a shared mission. Do you enjoy connecting with people, understanding their needs, and supporting them with rigor and enthusiasm? This role is for you!

Your mission

You will be a key link in our growth, ensuring the complete customer relationship cycle: from discovering their needs, to demonstrating our solutions, to their successful integration and post-sale support.

Main responsibilities

Sales and business development

• Identify new opportunities (phone prospecting, networks, trade shows).
• Qualify prospects and conduct virtual demonstrations of our TowSoft and MoovSoft solutions.
• Prepare and submit customized commercial proposals.
• Close sales, follow up via our CRM, and contribute to monthly target achievement.
• Participate in commercial events (trade shows, conferences).

Onboarding and client training

• Support new clients in data retrieval and initial account setup.
• Conduct virtual training sessions with key users.
• Ensure each client starts with confidence and efficiency on the platform.

Customer satisfaction follow-up

• Follow up post-implementation to ensure satisfaction (customer success approach).
• Listen to improvement suggestions, document field needs.
• Transmit relevant feedback to product, sales, and support teams.
• Desired profile

Education and experience

• Degree in administration, sales, marketing, or customer service (DEC, AEC, or equivalent).
• Minimum 2 years of experience in B2B sales, customer service, or technology solution implementation.

Technical skills

• Proficiency with technological tools, videoconferencing, SaaS software, CRM.
• Ability to configure client accounts and simplify the use of a digital solution.

Behavioral skills

• Excellent relational and communication skills.
• Initiative, diligence, and autonomy.
• Ability to manage multiple clients and processes simultaneously.

Languages

• Excellent command of French and English (oral and written).
• Spanish: an asset.

What we offer

• Base annual salary between $58,000 and $70,000, depending on experience + bonuses and commissions.
• Status: Full-time, permanent
• Flexible schedule, Monday to Friday
• Work mode: Hybrid remote work, office presence in Saint-Jean-sur-Richelieu required regularly
• Warm and welcoming team (#TowSoftFamily)
• Access to international projects, with real growth opportunities
• Continuous training and professional development support
• Employment type: Full-time, Permanent
• Compensation: $60,000 to $75,000 per year

Benefits

• Flexible start and end times
• Wellness programs
• Casual dress code

Education

• DEC (Preferred)

Experience

• B2B Sales: 2 years (Required)
• Language:
• English (Required)
• French (Required)
• Location: Hybrid remote work in ... QC J3A 1M8