Director, Consulting Delivery – Salesforce Centre of Excellence

At CGI, we offer more than a job: we offer meaningful opportunities to make a difference for our clients, members, and the communities we serve. Join engaged, skilled, and passionate teams within Canada's largest IT and business consulting services organization.

As part of the continued growth of our Salesforce Centre of Excellence, we are looking for a Director, Consulting Delivery to provide leadership across delivery, growth, and the evolution of our Salesforce practice.

This role is intended for an experienced leader who wants to actively contribute to the development of a strategic practice by combining team leadership, delivery excellence, business development, financial management, and support for clients undergoing digital transformation.

The successful candidate will play a key role in leading complex Salesforce engagements involving solutions such as Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, MuleSoft, Tableau, and Agentforce. They will act as a trusted leader for clients, delivery teams, partners, and CGI's internal stakeholders.

Your Future Duties and Responsibilities

Salesforce Practice and DCD (Director, Consulting Delivery) Leadership

Provide leadership within the Salesforce Centre of Excellence by contributing to the growth, positioning, and evolution of the practice's service offering.

Act as the delivery lead for a portfolio of Salesforce accounts, programs, or strategic engagements.

Drive continuous improvement of delivery practices, methodologies, assets, accelerators, and standards across the Salesforce Centre of Excellence.

Participate in capacity planning, skills development, and the alignment of talent with market needs.

Foster a culture of collaboration, innovation, discipline, and excellence across Salesforce teams.

Represent the Salesforce Centre of Excellence with clients, partners, communities of practice, and strategic CGI initiatives.

Delivery and Service Management

Oversee end of the end service delivery for large scale Salesforce accounts or engagements.

Ensure that quality, scope, timelines, budget, client satisfaction, and business value objectives are achieved.

Manage commitments, performance indicators, SLAs, risks, issues, dependencies, and escalations.

Oversee the delivery of implementation, migration, integration, enhancement, application support, and managed services engagements.

Apply CGI methodologies, processes, quality practices, and governance frameworks.

Identify opportunities for optimization, automation, innovation, and value creation.

Collaborate with architects, project managers, functional and technical experts, developers, integration specialists, and partners to ensure cohesive and integrated delivery.

Client Relationships and Business Development

Build and maintain strong client relationships, acting as a strategic advisor.

Understand client business priorities and propose Salesforce solutions aligned with their transformation objectives.

Identify organic growth opportunities within existing accounts.

Contribute to the design, positioning, and pricing of complex Salesforce solutions.

Lead or support strategic business development activities, including executive client presentations, discovery workshops, demonstrations, and executive meetings.

Contribute to requests for proposals, commercial proposals, estimates, delivery strategies, and financial models.

Maintain a clear view of sales, renewal, and expansion opportunities across assigned accounts.

Financial Management and Governance

Be accountable for achieving the business and strategic objectives of the Salesforce portfolio under their responsibility.

Manage revenue, margins, forecasts, budgets, team utilization, and engagement profitability.

Monitor capacity plans, financial forecasts, and performance indicators.

Ensure disciplined governance with clients and internal teams.

Produce executive reporting on engagement status, risks, financials, opportunities, and action plans.

Collaborate with vice presidents, directors, account leaders, sales teams, and delivery teams to align commercial and operational priorities.

Assume overall accountability for delivery outcomes, service quality, and client satisfaction across the assigned portfolio.

Serve as the executive delivery lead for client and CGI stakeholders, ensuring proactive governance of risks, priorities, escalations, and strategic delivery decisions.

Team Leadership

Lead, coach, and engage a multidisciplinary team of Salesforce professionals.

Be accountable for talent management, including goal setting, performance reviews, career development, and succession planning for team members under their leadership.

Contribute to recruitment, staffing, retention, and career development.

Provide coaching, mentoring, and guidance to managers, consultants, and experts within the practice.

Support skills development and the achievement of relevant Salesforce certifications.

Create a positive, collaborative, and results oriented work environment.

Support performance management, succession planning, and leadership development.

Required Qualifications to Be Successful in This Role

Bachelor's degree in computer science, business administration, engineering, information systems, or a related field, or equivalent experience.

Significant experience in a leadership role within consulting services, IT delivery, digital transformation, or practice management.

Demonstrated experience managing large scale Salesforce, CRM, or digital transformation engagements.

Strong knowledge of the Salesforce ecosystem and its core solutions.

Experience managing portfolios, programs, accounts, or application services.

Proven ability to manage complex commitments, multidisciplinary teams, and demanding client environments.

Solid understanding of delivery models, including projects, managed services, application support, and enhancement engagements.

Strong financial management skills, including revenue, margin, forecasting, budgeting, utilization, and profitability.

Ability to build trusted relationships with clients, including executive stakeholders.

Experience in business development, proposal development, estimation, negotiation, and solution structuring.

Strong leadership, communication, collaboration, problem solving, and priority management skills.

Client focus, business acumen, operational discipline, and a strong commitment to quality.

Proficiency with modern collaboration, productivity, and AI enabled tools (e.g., Microsoft 365 Copilot, ChatGPT Enterprise, Salesforce Agentforce, or equivalent) to enhance productivity, decision making, and delivery quality.

Bilingualism in French and English is required due to the nature of the role, which involves interactions with clients, partners, and teams across Canada and globally.

Assets

Experience within Salesforce practice or Centre of Excellence.

Experience with Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, MuleSoft, Tableau, or Agentforce.

Experience with Salesforce integration, managed services, post implementation support, or DevOps.

Knowledge of Agile, hybrid, or waterfall delivery methodologies.

Experience modernizing CRM platforms to Salesforce.

Experience with requests for proposals, executive presentations, and account strategies.

Experience managing local, national, global, or partner based teams.

Relevant Salesforce certifications.

What You Can Expect from CGI

A strategic role within a growing Salesforce Centre of Excellence.

The opportunity to influence the evolution of a key CGI practice.

Challenging engagements with large and complex clients.

A collaborative environment where expertise, innovation, and leadership are valued.

Meaningful opportunities for professional development and career progression.

The strength of a global network combined with the proximity of engaged local teams.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.