IT Technician

NUCLEOM IS LOOKING FOR AN IT TECHNICIAN!

Under the supervision of the IT Director, the IT Technician provides first and second-level technical support to the entire organization!

Benefits

• Full-time, permanent position
• Comprehensive group insurance (including health savings account, telemedicine, and PAE)
• Collective REER
• Modern work environment
• Gym, parking, fruits, and coffee (free)
• Company activities and more!

Responsibilities

• Provide daily IT support to users (hardware, software, network, and accounts) via the ticketing system, by phone, and in person, in French and English
• Install, configure, and maintain on-site servers (Windows Server / file servers / domain controllers), including patches, backups, and basic troubleshooting
• Administer and support Microsoft 365 services: Exchange Online, SharePoint, OneDrive, Teams, as well as user and group management in Entra ID (Azure AD)
• Manage the user account lifecycle: onboarding, offboarding, permissions, and license assignment
• Configure and maintain workstations, laptops, printers, and mobile devices
• Monitor server status, storage capacity, and backup jobs; escalate or resolve issues proactively
• Configure and support network equipment, including switches, Wi-Fi access points, VPNs, and Fortinet firewalls (policies, VPN tunnels, basic rule troubleshooting)
• Maintain documentation of systems, procedures, and recurring issues (bilingual documentation as needed)
• Contribute to IT security best practices (antivirus/EDR, patches, password policies, MFA, firewall rule reviews)
• Support videoconferencing and meeting room equipment as needed
• Participate in IT projects such as hardware refresh, software deployment, or infrastructure upgrades

Requirements

• *Education and Training*
• 3 years of relevant experience in a similar role
• Diploma of Vocational Studies (DEP) in networking, IT, or equivalent (an asset)
• *Skills and Abilities*
• Ability to communicate in English and French (verbal and written, offices across Canada)
• Strong knowledge of on-site server administration (Windows Server, Active Directory, file/print services)
• Good understanding of the Microsoft 365 admin center, Exchange Online, SharePoint, OneDrive, and Teams
• Knowledge of user and group management in Entra ID (Azure AD)
• Good understanding of network concepts (DNS, DHCP, VPN, firewall)
• Strong troubleshooting skills and a customer-service oriented mindset
• Ability to prioritize and manage multiple support requests in a multi-entity environment
• Employment Type: Full-time, Permanent

Benefits

• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Paid Time Off
• Equal Contribution to REER
• Company Events
• Employee Assistance Program
• On-site Parking
• Casual Dress Code
• Language:
• English (Mandatory)
• Location: Hybrid Remote Work in Quebec City, QC