Customer Experience Agent

Are you recognized for your customer service skills, your calmness in complex situations, and your desire to find concrete solutions for clients?

Do you enjoy handling cases, resolving issues, and contributing to an exceptional customer experience, whether by phone or chat? This job is for you!

We are looking for a Customer Experience Agent to join our team at our distribution center located at 100 Chabot Street, Quebec!

Why you'll love joining us as a Customer Experience Agent

• A competitive salary, depending on your experience;
• A full-time permanent job, 40 hours per week;
• A stable daytime work schedule, Monday to Friday, 9:30 AM to 6:00 PM;
• 10 paid holidays, two more than the legal minimum;
• Comprehensive group insurance (including dental) with employer contribution;
• Generous employee discounts on all our products;
• Participation in a REER Fondaction;
• An employee assistance program;
• A convenient location accessible by public transit and free parking;
• A respectful and welcoming environment where your voice is heard and your ideas are listened to;
• A passionate team of colleagues. Here, we work together, support each other, and innovate;
• As a growing company with several projects in development, there are multiple advancement opportunities within the group.

Your mission as a Customer Experience Agent

• Prioritize and respond to incoming calls, emails, and customer requests throughout the customer journey, including online order support and follow-up, from sales to delivery and after-sales service;
• Identify issues and ensure the processing of service requests;
• Perform daily processing of delivery reports;
• Ability to manage sometimes difficult conversations with customers and negotiate first-line solutions while respecting the company's policies and procedures;
• Schedule appointments with internal technicians and subcontractors;
• Follow up with customers regarding their files;
• Ensure the tracking of orders, exchanges, or replacements of parts and/or products;
• Document customer interactions rigorously in various technological systems and tools;
• Collaborate with different departments to ensure quick and effective resolution of files;
• Actively participate in maintaining a high-quality customer experience.

What you need to excel as a Customer Experience Agent

• Minimum of 2 years of experience in customer service;
• Recognized for your patience, listening skills, and dynamism;
• You adapt quickly and learn efficiently;
• Solid computer skills, including MS Office Suite;
• Sense of organization, autonomy, and attention to detail;
• Good knowledge of best practices in problem resolution and creativity;
• Discretion and professionalism in all your interactions;
• Who we are:

Must Société is composed of five distinct brands: Maison Corbeil, Jardin de Ville, La Galerie du Meuble, Must, and Must Société.

With over 70 years of expertise, each of these brands stands out in its field within the furniture industry.

By joining forces in 2015, we combined companies sharing the same values and vision for the future. This synergy has allowed us to position ourselves to conquer the Canadian market by offering a complete experience and expert selection of the best furniture from here, Europe, and beyond, from accessible to high-end styles.

Why join must société?

• A recognized company in high-end furniture;
• A stimulating and performance-oriented work environment;
• A culture that INSPIRES, guided by integrity, collaboration, courage, responsible performance, and continuous improvement in every decision and action.

Do you think you are the person we need to turn every interaction into a positive experience?

Send us your resume right away via this site. We can't wait to meet you!

Benefits

• Dental Insurance
• Disability Insurance
• Life Insurance
• Vision Insurance
• Company Events
• Employee Assistance Program
• Wellness Programs
• On-site Parking
• Casual Dress Code
• Ability to commute or relocate:
• Quebec City, QC: Able to commute without issue or plan to relocate before starting (Mandatory)

Experience

• Customer Service: 2 years (Preferred)
• Call Center: 2 years (Preferred)
• Job Location: On-site