Sales Administrative Coordinator | Passenger Transportation

Autocar Excellence, a member of the Tourcar Group, is a leader in the rental bus transportation industry in Quebec. We serve local, national, and international clients through a passionate team that places customer service, collaboration, and operational excellence at the heart of its actions.

We are looking for a

Sales Administrative Coordinator to support our sales team and contribute to the efficiency of our sales process. This role is essential to ensure the quality of the information collected, the tracking of business opportunities, and the smooth flow of communication between sales, operations, and clients.

What will make you successful

You excel in a fast-paced environment where organization, diligence, and customer service are paramount. You are recognized for your ability to manage multiple files simultaneously, ensure effective follow-ups, and collaborate with different stakeholders to ensure a quality customer experience.

Responsibilities

• Sales Request Coordination
• Ensure the quick and effective processing of requests received by email or other communication channels.
• Analyze requests and route them to the appropriate resources based on the type of client or the nature of the project.
• Create, complete, and maintain submission files in internal systems.
• Collect the required information from clients and internal teams to obtain complete files.
• Ensure the accuracy of information related to transportation projects (schedules, destinations, number of passengers, special needs, etc.).
• Perform the necessary follow-ups to optimize the processing of business opportunities.
• Administrative Support to Sales
• Assist the sales team in managing and updating customer files.
• Keep data up-to-date in management tools, CRM, and internal systems.
• Contribute to the administrative follow-up of submissions, contracts, and business opportunities.
• Prepare various documents, reports, and follow-ups related to sales activities.
• Participate in the continuous improvement of administrative and commercial processes.
• Interdepartmental Collaboration
• Work closely with sales, operations, and logistics teams.
• Ensure the efficient flow of information between different departments.
• Support certain administrative follow-ups related to departures and daily operations.
• Contribute to maintaining an exceptional customer experience at every stage of the journey.

Education and Experience

• College diploma (DEC) in administration, office management, business administration, or related field.
• Experience in an administrative, coordination, or sales support role.
• Experience in a customer service or file management environment is an asset.
• Required Skills
• Excellent written and verbal communication skills in French.
• Bilingualism in French-English, both oral and written.
• Very strong organizational and priority management skills.
• Attention to detail and administrative rigor.
• Ability to work on multiple files simultaneously.
• Team spirit and ease of collaborating with various stakeholders.
• Proficiency in Microsoft Office suite (Outlook, Excel, Word).
• Experience with a CRM or customer relationship management software is an asset.
• Personal Qualities
• Proactivity and sense of initiative.
• Solution-oriented approach.
• Professionalism and sense of customer service.
• Ability to work autonomously while contributing to collective success.

Why join our team?

• Recognized and growing Quebec company.
• Dynamic and collaborative team.
• Human and stimulating work environment.
• Professional development opportunities.
• Direct contribution to customer experience and organizational success.

Do you want to contribute to the success of a company where human relations and service quality make all the difference? We want to meet you!