Office Agent - Furniture After-Sales Service

OFFICE AGENT – FURNITURE AFTER-SALES SERVICE ... STORE

Meubles JC Perreault is currently looking for an office agent to join its furniture after-sales service team. JC Perreault offers a pleasant and friendly work environment, based on respect and listening.

Summary

The after-sales service agent manages customer requests and concerns following the purchase of furniture. Their main role is to ensure customer satisfaction by providing support for defects, returns, or exchanges. They play a crucial role in customer loyalty and the company's reputation by providing an effective, courteous, and customer-oriented service.

Main Responsibilities

• Customer Request Management: Respond to customer calls, emails, and messages regarding purchased products or services;
• Problem Resolution: Identify and resolve technical issues, product defects, or order errors. This may include repairs, replacements, or returns;
• Returns and Exchanges Processing: Ensure the processing of product returns according to the company's policy and organize exchanges or refunds when necessary;
• Repair Tracking: Organize or follow up on warranty repairs, coordinating the necessary services with suppliers or repair shops;
• Technical Advice and Assistance: Provide technical advice to customers for better use of their furniture;
• Database Updates: Update customer files, follow-up reports, and information related to interventions.
• Required Skills:

The position is primarily performed in French. However, functional knowledge of English is required to complete some essential tasks. This requirement is justified due to the need to communicate, if necessary, with English-speaking customers who choose to communicate in English, consult technical documentation and user manuals available only or primarily in English, exchange with suppliers, manufacturers, or technical support teams located outside Quebec, and handle cases on management platforms or systems where some interfaces are offered exclusively in English.

• Communication: Ability to communicate easily with English-speaking suppliers and respond effectively to customers in French and English, whether by phone or email;
• Patience and Listening: Ability to manage sometimes complex situations and listen attentively to customers' concerns;
• Analytical Capacity: Ability to analyze a situation quickly and propose appropriate solutions;
• Organization: Ability to manage multiple requests while maintaining a quality service;
• Technical Knowledge: Knowledge of products to provide adequate support (an asset);
• Empathy: Ability to understand and put oneself in the customer's shoes to offer a positive experience, even in difficult situations.
• Why Join the JC Perreault Family?

Do you want to be involved in customer satisfaction and join a dynamic work environment? This challenge is for you!

• The family spirit is at the heart of the DNA; Come and be part of it!
• Company in full growth;
• Permanent, full-time position, 37.5 hours per week;
• Day shift –
• Monday from 8:00
• AM to 4:30 PM,
• Tuesday to
• Thursday from 8:30
• AM to 4:30 PM, and
• Friday from 8:30
• AM to 4:00 PM;
• Competitive salary;
• Work location: At the headquarters of ...
• Collective insurance after 3 months according to your needs (including dental and vision care);
• 24/7 Employee Assistance Program;
• Collective REER available;
• Social activities.
• Do you want to take on new challenges in a growing company?