Travel Agent - Travel Agency

Work Term: Permanent

Work Language: French

Hours: 40 hours per week

Experience

• Studies
• Certificate or diploma
• Tourism and Travel Services Management
• or equivalent experience
• Tasks
• Handle other financial transactions, such as flight tickets and travel insurance
• Calculate the cost of travel and accommodation
• Manage refunds in case of cancellation of transport and hotel reservations
• Recommend suitable products
• Supervise office staff and other travel consultants
• Study new travel areas, hotels and other amenities
• Respond to difficult situations faced by customers
• Perform general office tasks
• Sell travel products and travel insurance

Use the principles and methods of presentation, promotion and sale of products or services, which include marketing strategies and tactics, product demonstration, sales techniques and sales control systems

Provide customers with tourist information and details on, among other things, customs regulations, duty-free imported goods, health risks and medical requirements, attractions and special activities

Handle cancellations and changes to schedules

Prepare lists of resource persons

Book transport and hotel rooms using a computerized reservation and ticketing system

Provide customers with information on destinations, means of transport, accommodation options and travel expenses

Management systems (sig or bd)

Travel software

Database software

Travel reservations

Individual travel

Domestic travel

International travel

Cruise ship

Type of experience

Call center

Specialization domain

Sales

Accounting

Transport and travel information

Willing to travel occasionally

Willing to cross-border travel

Willing to travel for a period of more than 24 hours

Willing to travel abroad

Travel expenses not paid by employer

Work conditions and physical capabilities

Tight deadlines

Repetitive tasks

Attention to detail

Sitting work

Work under pressure

Possess tools and equipment

Computer

Internet access

Office supplies and equipment

Printer

Personal qualities

Customer-focused attitude

Effective interpersonal relationships

Excellent oral communication

Excellent written communication

Flexibility

Initiative

Judgment

Organizational skills

Reliable

Team spirit

Commitment

Selection questions

Are you available to start on the date indicated in the job offer?

Do you have work experience in this field?

Do you have the required certifications mentioned in the job offer?

Do you have the required language skills, as specified in the job offer (French or English)?

Experience

• 1 year to less than 2 years
• Employment conditions options
• Morning
• Day
• Support for people with disabilities
• Applies accessible and inclusive recruitment policies that suit people with disabilities
• Support for new arrivals and refugees
• Assists new arrivals and/or refugees in the recognition of foreign qualifications
• Support for youth
• Offers on-the-job training adapted to youth
• Support for veterans

Helps veterans to translate their military skills and experience into the language of the civil labor market

Support for Indigenous people

Offers mentoring, coaching and/or networking opportunities to Indigenous workers

Facilitates access to elders who can offer support and advice to Indigenous workers

Support for older workers

Applies hiring policies that discourage age-based discrimination

Support for visible minorities

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the recruitment process, etc.)