Technical Agent in Insurance Services

Employer Presentation

The Société Saint-Jean-Baptiste (SSJB) of the Mauricie is a non-profit organization working to promote and enhance the French language, protect and enhance cultural and historical heritage, and advance the cultural, economic, educational, political, and social interests of Quebec.

Since 1943, the SSJB Mauricie has offered its members a life insurance policy that can reach $25,000, known as Complément +, which contributes to the financing of the organization's activities. This insurance service, which has nearly 15,000 insured members, is the only one that pays the coverage amount within 24 hours following the receipt of the death certificate.

In order to continue in the same vein, our dynamic organization is looking for a Technical Agent: Customer Service.

Job Presentation

In the framework of his/her functions and under the authority of the General Director, the person holding the position is responsible for: •

Receiving and responding to customers (phone, email, and in person) •

Processing postal and electronic mail •

Managing insureds' requests regarding their files •

Processing and managing death claims •

Following up on pending or unclaimed deaths to be transferred to unclaimed property •

Registering new members and supporting the agents' team •

Processing new members of the Poirier Library •

Handling cash register transactions •

Processing overdue/unpaid invoices and contacting concerned insureds •

Managing and following up on accounts with insufficient provisions •

Processing bankruptcy or social assistance requests •

Writing letters and documents •

Producing monthly and annual reports •

Digitizing and filing documents •

Ordering office supplies and other material resources •

Ensuring the cleanliness and good general condition of the building (providing instructions to the maintenance agent) •

Animating and creating publications on the life insurance's Facebook page •

All other related tasks

Conditions and Social Benefits

According to the collective agreement.

Salary, conditions, and working environment of great interest ✓

Collective insurance — Employer-paid premium at 50 % ✓

Retirement plan (5 % employee — 6 % employer) ✓

Schedule based on 32.5 hours per week ✓

Annual leave (holidays) of 3 weeks or more, according to the collective agreement.

✓

One week's leave during the Holiday Season (in addition to annual leave) ✓

Personal and sick leave

Requirements and Desired Profile

• •

DEP, DEC, or other relevant training.

•

At least 3 years of relevant experience in the administrative and customer service domain (experience in the insurance or legal field will be considered an asset) •

Good mastery of written and spoken French •

Capable of handling multiple files at once •

Demonstrate adaptability, patience, and ability to work under pressure •

Knowledge of the Office suite (intermediate/advanced level in Excel required) •

Knowledge of the Acomba software (an asset)

Are you looking for a position that allows you to highlight your relational skills, your analytical sense, and your great versatility? Does the rigor, teamwork, and involvement in multiple administrative mandates stimulate you? We want to meet you!

SSJB Mauricie 3239, rue Papineau

Trois-Rivières (Quebec) G8Z 1P4

Compensation: Starting at $33.10 per hour

Benefits

• On-site parking
• Location: In-person