Client Experience Coordinator

Join a clinic that redefines medical aesthetics.

Do you enjoy providing exceptional service, creating memorable experiences, and working in an environment where excellence is the norm?

At M Rockland Clinic, we believe that every detail matters. Before any treatment begins, everything starts with a warm, professional, and personalized client experience.

For over 20 years, we have been a medical aesthetics clinic recognized for the quality of our care, our human approach, and our cutting-edge technologies. Our team consists of passionate doctors and professionals who share a common mission: to provide each client with an experience that exceeds their expectations.

Today, we are looking for a Client Experience Coordinator who wants to be part of a growing company where innovation, collaboration, and continuous development are at the heart of our success.

Why choose M Rockland?

With us, you are not just joining a team, you are participating in an ambitious project.

You will work in a clinic where:

• Innovation is part of our daily routine.
• New technologies are at the core of our expertise.
• Ideas are encouraged and valued.
• Teamwork is a true strength.
• Continuous training is part of our culture.
• Every employee contributes concretely to our evolution.

If you enjoy learning, growing, and taking on new challenges, you will be right at home.

Your mission

You will be the first point of contact with our clients and play a crucial role in their experience.

Your professionalism, sense of organization, and ability to create a trusting atmosphere will directly contribute to the clinic's reputation.

You will also be a pillar in coordinating between our clientele, medical team, and technicians to ensure smooth operations and an exceptional client experience.

Your responsibilities

• Welcome each client with warmth, professionalism, and attention.
• Respond to phone calls, emails, and requests from our various communication platforms.
• Schedule, coordinate, and optimize consultation and treatment times.
• Perform personalized follow-ups before and after treatments to ensure a remarkable client experience.
• Advise clients and answer their questions about our services and treatments.
• Efficiently coordinate activities between doctors, technicians, and administrative staff.
• Create, complete, and maintain up-to-date electronic client files with rigor, ensuring the accuracy of information, forms, and digital consents.
• Process payments, billing, and payment authorizations.
• Ensure the confidentiality of personal information in accordance with the highest standards.
• The profile we are looking for

You are a person who

• Is passionate about customer service.
• Enjoys taking care of people.
• Inspires confidence from the first contact.
• Is organized, autonomous, and rigorous.
• Has an excellent sense of priorities.
• Communicates easily and professionally.
• Is proactive and solution-oriented.
• Appreciates teamwork.
• Wants to grow in a company that constantly strives for excellence.
• Actively participate in the continuous improvement of the clinic's processes.
• Contribute to maintaining a welcoming, professional, and impeccable environment.

Qualifications

• Minimum of one year of experience in customer service.
• Experience in a medical clinic, medical aesthetics, or professional environment (an asset).
• Training in administration, customer service, or equivalent experience.
• Interest in medical aesthetics and new technologies.
• Excellent mastery of French and English.
• Good mastery of computer tools and ease of learning new systems.
• Availability to work evenings until 7 PM and Saturdays.
• You will recognize yourself if…

You enjoy creating memorable experiences.

You enjoy dynamic environments where you learn constantly and every day brings its share of stimulating challenges.

You want to grow alongside renowned doctors and a passionate team that continuously pushes the standards of medical aesthetics.

You are looking for a company that values both human qualities and professional skills.

If you want to build a career at a clinic recognized for its expertise, innovation, and the quality of its team, we look forward to meeting you.

Permanent position – Full-time

Be part of a team that transforms more than just appearances: we create experiences, build trust relationships, and contribute daily to the well-being of our clientele.

Compensation: $22.00 to $25.00 per hour

Benefits

• On-site parking
• Location: In-person