Administrative Support Assistant

• Employer: iA Financial Group
• Office: 1080, Grande Allée Ouest
• Main workplace: Quebec City, Quebec
• Other possible workplace(s): Montreal, Quebec
• Activity areas: Customer service and administrative support
• Job number: JR10027300
• Employment type: Temporary job
• Apply by: 2026-08-15
• Build the future with us

Are you passionate about administrative tasks and want to play a crucial role in supporting individual insurance operations? As an Administrative Support Assistant, you will directly contribute to the quality and efficiency of administrative processes related to contract administration.

This position offers a great opportunity to showcase your skills and fully utilize your potential within a caring and reliable company. Here, human development is at the heart of our concerns, fostering a collaborative and innovative environment.

What you will accomplish with us

As an Administrative Support Assistant, you will be at the core of our mission. Here are the main responsibilities:

• Participate in the opening of new customer requests in the administrative system.
• Index requests to the relevant transactional teams.
• Send contract modification documents via electronic delivery.
• Update and correct customer data to ensure compliance with Postes Canada standards.
• Enter information into various systems.
• Process mail returns due to incorrect addresses.
• File letters and documents required for files to allow transactional teams to finalize files.
• What could accelerate your success in this role
• We are looking for someone who:
• Holds a DEC or bachelor's degree in administration, or any other relevant qualification.
• Has at least one year of experience in administrative support or a similar role.
• Is known for their diligence, attention to detail, and meticulousness.
• Stands out for their autonomy, proactivity, and ability to organize their work effectively.
• Demonstrates a high level of proficiency with computer tools and the Office suite.
• Has an advanced level of French, both spoken and written, and an intermediate level of English, as the person in this role will be required to communicate daily by email and phone with anglophone clients and partners across Canada.

Why you will love working with us

• A work environment where learning and development merge with a collective quest for excellence.
• Artificial intelligence is in everyone's hands, allowing you to increase your personal efficiency and foster organizational growth.
• A healthy, safe, equitable, and inclusive environment where potential can be expressed and developed freely.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Apply now and take the lead in your career, where your talent truly counts!

Hesitant to apply?

At iA, we believe in potential and value the diversity of experiences. If this role inspires you, dare to apply: your place might be with us, and we want to get to know you!

Our commitment to diversity and inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.