AMS - Customer Service Intern

Don't miss the beat - Apply at Les Industries JAM!

JAM, making the world sound better, one brand at a time! Do these words resonate like music to your ears?

Since 1972, JAM has become one of the most important distributors of electronic equipment, professional sound reinforcement equipment, and musical instruments. Join us to remain faithful to our first mission of offering ONLY the best possible customer service!

What you will do

• Answer incoming calls and emails;
• Take orders and enter them into the ERP system;
• Follow up on the status of customer orders;
• Process credit notes;
• Monitor EDI and other automated forms of order entry;
• Make proactive outgoing calls to clients based on a qualified dealer database;
• Process direct shipments and online orders, as needed;
• Perform office tasks on an ongoing basis, including processing RMAs, updating ETAs;
• Provide clients and remote sales representatives with answers to information requests about sales.

What we are looking for

• Must be available to work from 10:00 AM to 7:00 PM;
• 1 to 2 years of relevant experience in customer service and/or electronic experience;
• Proficiency in Microsoft Office applications; Bilingual - excellent communication and interpersonal skills, Spanish is an asset;
• Demonstrated organizational skills and follow-through;
• Proven ability to work in a dynamic and fast-paced environment;
• Proven ability to work harmoniously in a team and autonomously;
• Great attention to detail;
• Ability to work during Canadian holidays;
• Experience with Live and Recorded sound is an asset.

Why join us

Ready to be part of our team? Here's why...

• Full benefits package: health, dental, vision, life, critical illness, short and long-term disability insurance;
• Wellness and employee assistance program;
• REER / 401(k) matching contribution program;
• Work-life balance is important: flexible schedule, summer hours, paid vacation and personal days;
• A relaxed, pleasant and collaborative work environment;
• A dynamic social calendar - there's something for everyone;
• Generous discounts on our products for employees;
• Continuous opportunities for learning and development;
• The opportunity to work alongside a highly talented and performing team.
• Workplace Commitments

We are committed to providing a healthy and safe work environment. All employees must respect workplace safety protocols, including local regulations and internal standards, to ensure the well-being of all.

We are committed to fostering a workplace where everyone feels respected, supported, and able to fully contribute. We recognize that the diversity of perspectives and experiences strengthens our teams and leads to better results for our employees and clients.

Nexora and its brand family, including JAM and Almo, subscribe to the principle of equal opportunity in employment. All employment-related decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.