Supervisor

The Supervisor is responsible for ensuring the smooth operation of the restaurant's daily activities by providing positive leadership to the team. They ensure an exceptional customer experience, maintain high standards of quality, cleanliness, and food safety at PFK, while contributing to the achievement of sales, profitability, and performance goals.

The supervisor acts as a resource person for employees and replaces the manager when required.

Main Responsibilities

Operational Management

• Supervise daily restaurant activities.
• Ensure the restaurant's opening and closing according to established procedures.
• Coordinate employee work during shifts.
• Ensure prompt and high-quality service.
• Resolve operational issues quickly.
• Customer Service
• Provide courteous, prompt, and professional service.
• Intervene effectively in case of complaints or special situations.
• Ensure every customer receives an experience in line with PFK's standards.
• Foster a welcoming and clean environment.
• Employee Management
• Welcome and integrate new employees.
• Train and support team members.
• Assign tasks and monitor work progress.
• Motivate employees and maintain a positive work environment.
• Communicate company expectations.
• Participate in employee performance evaluations.
• Inventory Management
• Conduct or supervise inventories.
• Monitor losses and waste.
• Check merchandise receipts.
• Ensure product rotation (FIFO).
• Report inventory discrepancies.
• Food Safety and Sanitation
• Ensure compliance with food safety standards.
• Ensure food temperatures are controlled and recorded.
• Check expiration dates.
• Maintain equipment and areas clean.
• Implement cleaning and disinfection procedures.
• Compliance
• Apply company policies and PFK banner standards.
• Participate in inspections and audits.
• Implement requested corrective measures.

Qualifications

• High school diploma or equivalent.
• Experience in fast food.
• Experience in supervision or team management (an asset).
• Knowledge of food safety standards.
• Good command of French; English is an asset.
• Required Skills
• Positive leadership.
• Sense of organization.
• Excellent customer service.
• Priority management.
• Team spirit.
• Effective communication.
• Ability to work under pressure.
• Autonomy.
• Sense of responsibility.
• Reliability.
• Salary: Starting at $21.00 per hour

Benefits

• Reduced or Free Meal
• On-site Parking
• Location: On-site