Inside Sales Representative

Flocor Inc., a subsidiary of Groupe Deschenes Inc. and a leader in the distribution of pipes, valves, and industrial fittings, is seeking an Inside Sales Representative for its Quebec branch. The selected candidate will be responsible for optimizing sales in Quebec and the surrounding area, and developing a portfolio of new and existing clients. Their main responsibilities will include receiving, generating, and processing orders, preparing general correspondence, and coordinating services. They will also be responsible for communicating with clients regarding pricing, scheduling, and delivery.

The ideal candidate will have prior experience in the sale of pipes, valves, and industrial fittings and will know how to cultivate and maintain excellent relationships with our clients. Knowledge of the fire protection market or general plumbing would be an asset. Computer literacy is required.

RESPONSIBILITIES

• Receive customer orders by phone, fax, email, or through a sales representative; enter all necessary information into the system for order preparation; transmit non-stocked items ordered to the inventory management service for purchase.
• Counter sales and order preparation.
• Participate in order preparation and packaging, and support the warehouse handler.
• Resolve customer issues; coordinate with sales services, accounting/credit, inventory management, and warehouse to identify and resolve issues; recommend improvements and corrective measures.
• Prepare sales and delivery quotes; communicate quotes and product specifications; coordinate deliveries with warehouse staff; track orders.
• Actively use sales techniques to increase sales by promoting complementary products, substitute products, and special price items; proactively contact clients; report on customer activity.
• Monitor direct shipments from suppliers to clients to ensure timely delivery and billing. Prepare documentation related to customer returns (stock and/or supplier).
• Stay up-to-date on the company's products and services.
• Participate in required training.
• Participate in physical inventories and receiving goods.
• Participate in trade shows and professional events.

QUALIFICATIONS

• Minimum of 2 years of experience in customer service/sales or warehouse, preferably with increasing responsibilities in a related field. Basic knowledge of piping and mechanical/industrial fittings.
• Demonstrated skills in business development.
• College diploma in sales/marketing, business administration, or related discipline.
• Bilingual French-English – Excellent oral and written communication skills in French, interpersonal relations, and negotiation/problem-solving.
• High precision and attention to detail.
• Ability to maintain a high level of confidentiality.
• Ability to understand and communicate the technical aspects of the company's products.
• Intermediate proficiency in computer tools (Microsoft Word, Excel, Outlook, and web applications).
• Good mathematical skills.
• Self-sufficiency, organizational skills, ability to manage multiple tasks simultaneously, and implement an action plan.
• Ability to manage time and prioritize goals with minimal supervision.
• We are an employer of choice!

Professional growth and training are an essential part of personnel development, including:

• Professional training
• Product knowledge training
• Education assistance program
• Mentorship/leadership program
• Professional development webinars and seminars

Why this position might suit you

• Among the best-managed companies in Canada
• Competitive salary
• Comprehensive health benefits
• REER contribution matching
• Learning and development opportunities
• Employee-focused programs
• Additional closure during holidays
• A favorable and positive work environment.
• Our values
• The success of our company relies on the balance of our four core values:

Integrity

• We are honest and accountable.

Respect

• We care about our employees and are inclusive.

Justice

• We have management practices that ensure fair treatment for all.

Teamwork

• We achieve our goals by supporting each other.
• EMPLOYMENT TERMS:

*If this position interests you, please submit and complete a Flocor application form on our website ... your cover letter and resume to hr@flocor.ca* *Please clearly indicate the position you are applying for in the subject line of the email. The recruitment process may include tests, evaluations, and interviews. A complete background and reference check will be required for the position.* *One of Flocor's goals is to recruit, select, integrate, train, and promote its employees in accordance with its strategy and values. We are committed to eliminating barriers to employment in our recruitment processes and in sectors where qualified labor diversity is underrepresented. Our non-discriminatory recruitment initiative is one of the strategies implemented to ensure an effective and fair hiring process.* *We thank all candidates for their interest; however, only those selected for an interview will be contacted. If you are contacted regarding a job opportunity, please inform the Human Resources department or the recruitment manager of any accommodation measures that would allow you to be interviewed fairly and equitably. Information received regarding accommodation measures will be treated confidentially.*

Flocor Inc., a subsidiary of Groupe Deschenes Inc. and a leader in the distribution of pipes, valves, and industrial fittings, is seeking an Inside Sales Representative for its Quebec branch. The selected candidate will be responsible for optimizing sales in Quebec and the surrounding area and developing a portfolio of clients, new and existing. Their main responsibilities will be receiving, generating, and processing orders, preparing general correspondence, and coordinating services. They will also ensure contact with the customer for questions regarding pricing, scheduling, and delivery.

The ideal candidate will have prior experience in the sale of piping, valves, fittings, and industrial products, and will know how to develop and maintain excellent relationships with our clients. Knowledge of the fire protection market and/or general plumbing would be an asset. Computer literacy is essential.

RESPONSIBILITIES

• Receive customer orders by phone, fax, email, or through a sales representative; enter all necessary information into the system for order preparation; transmit non-stocked items ordered to the inventory management service for purchase.
• Counter sales and order preparation.
• Participate in order preparation and packaging, and support the warehouse handler.
• Resolve customer issues; coordinate with sales services, accounting/credit, inventory management, and warehouse to identify and resolve issues; recommend improvements and corrective measures.
• Prepare sales and delivery quotes; communicate quotes and product specifications; coordinate deliveries with warehouse staff; track orders.
• Actively use sales techniques to increase sales by promoting complementary products, substitute products, and special price items; proactively contact clients; report on customer activity.
• Monitor direct shipments from suppliers to clients to ensure timely delivery and billing. Prepare documentation related to customer returns (stock and/or supplier).
• Stay up-to-date on the company's products and services.
• Participate in required training.
• Participate in physical inventories and receiving goods.
• Participate in trade shows and professional events.