Night Receptionist (Replacement)

Are you passionate about customer service, have a smile in your voice, and want to contribute to offering a memorable experience to every client? We have the opportunity you're looking for!

Under the supervision of the front desk manager, our future receptionist will play a crucial role in ensuring the smooth running of our guests' stays. You will work in a dynamic environment where each day is different.

Schedule

• Variable hours, minimum of 8 hours and more per week, depending on needs
• Day, evening, night, and weekend shifts
• Night replacements are part of the job requirements and are mandatory when the team needs them.
• Your main responsibilities
• Welcome guests with courtesy, professionalism, and enthusiasm.
• Handle arrivals, departures, and manage reservations.
• Respond to phone calls and emails efficiently.
• Inform guests about the hotel's services and the region's tourist attractions.
• Offer personalized recommendations based on the guests' needs.
• Perform various administrative tasks related to the front desk.
• Handle special requests and situations with tact, professionalism, and efficiency.
• Collaborate with other departments to provide an exceptional guest experience.
• Perform night auditor duties during required replacements.
• Complete the end-of-day closure (night audit) and perform daily checks.
• Generate end-of-day reports and ensure the accuracy of transactions.
• Balance cash registers and perform necessary reconciliations.
• Prepare documents and reports for different departments.
• Ensure the safety of the establishment during night shifts and respond to guest requests.
• Perform any other tasks related to the position.
• The desired profile
• Excellent customer service skills.
• Initiative, autonomy, and team spirit.
• Sense of organization and attention to detail.
• Excellent communication skills in French (English is an asset).
• Comfortable with computer tools.
• Available to perform night replacements and night auditor tasks as needed (essential requirement).

What we offer

• A warm and human work environment.
• Variable hours, minimum of 8 hours and more per week, depending on needs
• Employee discounts.
• A dynamic team where mutual aid is part of daily life.
• The opportunity to be part of an establishment recognized for the quality of its hospitality.

Join the Château Joliette team and contribute to creating an exceptional experience for each of our guests. We look forward to meeting you!

Employment Type: Part-time

Benefits

• On-site parking

Education

• High School (Preferred)

Experience

• Hospitality: 1 year (Preferred)
• Language:
• English (Mandatory)
• Location: On-site