Front Desk Receptionist for Wellness Services

Full-time/Part-time

Under the supervision of the Reception Managers, the Front Desk Receptionist for Wellness Services is responsible for welcoming clients who have appointments for massage therapy or aesthetic treatments and guiding them to their assigned therapist. They ensure that the waiting area is organized and warm, and provide a service that enhances the clients' experience to ensure a superior quality experience.

Main Responsibilities

• Handle new booking requests and reservation changes, and update the system
• Welcome clients and direct them to their therapist
• Maintain a connection with the Strøm call center for wellness bookings
• Answer questions and provide information to clients

What We Are Looking For

• High school diploma (DES)
• Customer service experience (an asset)
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Attention to detail, meticulousness, and thoroughness

Specifications

• Compensation: Based on experience
• Available Positions: Full-time and part-time
• Schedule: Variable - day, evening, and weekend hours
• Location: Vieux-Québec

What Strøm Spa Offers

• "Balance" Day
• Free access to the thermal experience
• Discounts on Strøm products and services, up to 50% off massage and aesthetic treatments
• A schedule that facilitates work-life balance
• Contribute to a local company that cares about the well-being of its community
• Grow within a dedicated, respectful, and welcoming team
• Paid company leave to enjoy the Strøm experience. The masculine gender is used in this posting as a neutral gender.
• Our Values
• Creativity

Promote a climate that encourages autonomy and initiative. Be creative in new ways of doing things and problem-solving to constantly innovate, evolve, and reinvent.

Integrity

Act with respect, transparency, and professionalism. Set an example at all times. Maintain positive and harmonious relationships with work teams, clients, partners, and colleagues.

Competence

Demonstrate a concern for detail and always seek to deepen your knowledge and skills to develop and achieve your full potential.

Well-being ("caring")

Care about your well-being, that of clients, and colleagues. Invest daily in your work with kindness and make a difference around you and in the community.

Diligence

Provide a diligent service, act with dedication and rigor. Be attentive to others' needs and respond promptly.