General Manager

The General Manager oversees operations, human resources, events, and customer experience, and participates in infrastructure, marketing, and finance management. As a central decision-making pillar, this person ensures the smooth daily functioning of the company and contributes to its growth, profitability, and customer experience quality.

The position is dynamic: tasks may be added, modified, or removed over time, and includes a share of unpredictability (operational emergencies, exceptional situations, special files). Owners are present and provide support across all responsibilities of the position.

PRINCIPAL RESPONSIBILITIES

General Management and Strategic Management — advise owners, identify growth opportunities, coordinate departments, optimize procedures

Human Resources — recruitment, scheduling, HR administration, training, employee engagement, and company culture

Purchasing, Inventory, and Suppliers — procurement, inventory control, supplier relations

Communications — Google reviews management, social media, emails, and internal communications

Finances and Administration — salary optimization, budget participation, client accounts, regulatory compliance (FQME, CNESST, MAPAQ)

Customer Experience — continuous improvement, complaint management, and difficult situations

Courses, Programs, and Instructors — offer development, instructor recruitment

Group Bookings and Partnerships — business relations, sponsorships

Marketing Coordination — in collaboration with our marketing partner

Events and Community Development — planning, budgets, Café Bloc community engagement

Pro Shop — management in collaboration with owners, inventory, pricing, merchandising

Facilities, Equipment, and Technology — building, gym equipment, technological tools

Risk Management, Safety, and Crisis Management — emergency situations, safety, legal files

Project Development — facility and service improvements

Treatment Room — therapist coordination (physio, osteopathy, massage therapy)

WHAT WE OFFER

• Base salary: $85,000 to $100,000 depending on experience
• Bi-weekly payroll, direct deposit
• Annual salary review
• 3 weeks of vacation upon hire, 4 weeks after 2 years
• Food and beverages included
• Several other benefits (family gym access — spouse and children —, climbing equipment, healthcare at our clinic, and more)
• Primarily daytime hours (40 hours/week on average)
• 4 days in-office + 1 day remote

PROFILE REQUIRED

• Experience in operational management, ideally in multi-department team management
• Proficiency in financial and budget management
• Excellent communication and problem-solving skills
• Warm personality, capable of creating a positive team environment
• Bilingual (French/English)
• Knowledge of management software and AI tools
• Ability to manage multiple priorities and unpredictabilities
• Interest in the climbing or sports industry is an asset
• Sense of organization, diligence, and leadership
• Salary: $85,000 to $100,000 per year

Benefits

• Paid time off
• Flexible start and end times
• Reduced or free food
• Discounted rates
• On-site parking
• Location: Hybrid remote work in Montreal, QC H2X 2S6