Operations & Travel Coordinator

Operations & Travel Coordinator

Location: Montreal

Languages: French & English (professional level)

Job Type: Full-time

Company: Eagle Experience – Specialized Golf Travel Agency

Experience Level: 1 to 3 years of experience desired, but motivation > experience

Main Mission

Assist the Eagle Experience team in managing daily operations. This person will assist the agency in processing incoming requests, logistical planning, reservations, client document production, and various administrative tasks.

Main Responsibilities

Planning & Reservations

Make reservations for accommodations, flights, car rentals, and golf courses.

Communicate with partners (golf courses, hotels, transportation providers) to confirm availability.

Track changes or special requests from clients.

Document Production

Prepare and format travel journals (detailed itineraries, confirmations, practical information).

Incoming Requests Management

Respond to initial client requests (email / forms / social media).

Gather necessary information before forwarding to the team.

Ensure client follow-up to maintain satisfaction and communication flow.

Administration & Billing

Prepare quotes and invoices.

Track payments.

Keep client files up-to-date.

Operational Support

Participate in event organization (Pro-Am, FCUP, etc.).

Manage some logistical tasks such as: Track travel insurance

Collect traveler information

Update departure board

Desired Profile

Skills & Experience

Experience in tourism, administration, customer service, hospitality, or coordination (an asset).

Excellent organization, autonomy, and diligence.

Mastery of computer tools: Google Workspace, Excel/Sheets, email, reservation software (a plus).

Languages

French and English, spoken and written.

Personality & Interests A genuine interest in travel and ideally golf or sports in general.

Excellent interpersonal skills: comfortable communicating with clients and partners.

Proactivity, service mindset, desire to learn in a small growing structure.

Why Join Eagle Experience?

Work in a dynamic, creative, and close-knit agency in the golf world.

Get involved in all aspects of travel: operational, customer relations, logistics.

Possibility of evolving into a more senior role in sales, operations, or event coordination.

Flexible, human environment, with a true vision and beautiful projects (FCUP, partnerships, international travel)

Job Type: Full-time

Salary: Starting at $23.50 per hour

Job Location: Hybrid Remote Work in Montreal, QC H2T 3B3